Team Lead - Intake & Case Management (ABA)
This a Full Remote job, the offer is available from: United States, South Africa Job Title: Team Lead – Intake & Case Management (ABA) Location: Remote (South Africa – US Hours) Job Type: Full-Time Working Hours: Monday to Friday, US Business Hours (9 AM – 5 PM EST) Key Responsibilities:
- Lead and manage the intake and case management team, providing daily oversight, support, and performance coaching
- Oversee the full client intake lifecycle, including initial inquiries, insurance verification, authorizations, and onboarding
- Ensure accurate and timely entry and maintenance of client data within CentralReach and other CRM systems
- Monitor team productivity, workflows, and turnaround times to ensure SLAs are consistently met
- Develop, implement, and improve intake and case management processes and SOPs
- Act as the escalation point for complex cases, delays, or client concerns
- Collaborate with clinical, billing, and scheduling teams to ensure seamless client onboarding and service delivery
- Track and report on key metrics (e.g., intake timelines, conversion rates, authorization turnaround times)
- Conduct regular quality assurance checks to ensure data accuracy and compliance with company and payer requirements
- Train and onboard new team members on systems, workflows, and best practices
- Ensure compliance with HIPAA and internal documentation standards
Requirements
- 3+ years experience in ABA operations, intake coordination, or case management
- Proven experience in a leadership or supervisory role
- Hands-on experience with CentralReach (required) and other CRM/EMS systems
- Strong understanding of ABA intake processes, including insurance verification and authorizations
- Excellent organizational and multitasking abilities
- Strong attention to detail and process-driven mindset
- Effective communication and team leadership skills
- Ability to work independently in a fast-paced, remote environment
- Must be available to work U.S. business hou
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly. This offer from "ReWorks Solutions" has been enriched by Jobgether.com and got a 82% flex score. Apply tot his job Apply To this Job