Trial Experience Specialist, Inside Sales, Spanish Bilingual

Job Description:

• Identify, engage and nurture new customer relationships
• Align solutions to the customer’s goals, needs and objectives
• Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion
• Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics
• Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom)
• Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client
• Collaborate with customers and cross-functional teams to identify compelling solutions
• Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices
• Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)
• Other duties may be assigned and/or modified as business needs dictate

Requirements:

• Bachelor’s Degree or equivalent SaaS experience is strongly preferred
• 0-2 Years of previous customer service experience or a relevant role - even better if you’ve been in a Sales Development or Technical Sales role
• A strong technical aptitude to help our users succeed with the HighLevel software
• Experience with technical documentation and presentation skills preferred
• Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
• Experience working with and or ability to learn the use of various CRM platforms and communication systems
• Working knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social media
• Strong time management, organizational skills and interpersonal communication skills, both verbal and written
• Self-motivated to maintain regular contact with customers, management, and peers
• You can translate technical ideas for non-technical audiences
• Demonstrable critical thinking, communication, and creative problem-solving skills
• Ability to learn new complex software platforms quickly
• Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
• Highly organized to manage and prioritize several different responsibilities at any given time

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