Training Systems & Onboarding Specialist

Training Systems & Onboarding Specialist Job Category: Channel Management Requisition Number: TRAIN001950 Full-Time Remote USA - Remote United States Job Details Description Title: Training & Systems Onboarding specialist Location: US Remote Salary: $65-$76K About PSI Join Us at PSI - Where You Belong, Grow, and Thrive! At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience. We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together. What You Can Expect From Us - We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations. Position Summary The Training & Systems Enablement Specialist is responsible for onboarding new sites and delivering comprehensive training solutions in support of organizational initiatives, including site conversions, system implementations, and broader organizational integration efforts. This role facilitates new hire onboarding, technical systems training, continuing education, and specialized product training while ensuring employees are equipped to successfully navigate evolving processes, proctoring requirements, and software platforms.

Key Responsibilities

Training Delivery & Facilitation

• Facilitate instructor-led and virtual training sessions, onboarding and integrating ETS/STN sites into PSI systems, technical systems training, continuing education, and specialized product training (e.g., Praxis, TOEFL and GRE)
• Deliver targeted training to both ETS and PSI employees impacted by site conversions, system updates, and new programs integration initiatives
• Ensure consistent, high-quality training experiences across multiple locations and audiences

Systems & Integration Training

• Lead training efforts to all employees related to technical and system implementations, site conversions, and Odyssey integration initiatives
• Support employees in adapting to new workflows, tools, and compliance requirements during periods of change and integration

Training Needs Analysis

• Assess training needs for impacted sites and through collaboration with leadership
• Identify skill gaps and recommend targeted training solutions aligned with operational and integration goals

Program Support & Continuous Learning

• Support ongoing continuing education initiatives to reinforce knowledge transfer
• Provide refresher training and just-in-time learning resources for evolving systems, processes, and product updates
• Monitor learner progress via LMS systems, and provide learning systems reports

Other Ad-Hoc Support

• Partner with operations, leadership, and project teams to align training with site conversion and integration timelines
• Support ad-hoc training implementation plans, special projects, and other Odyssey integration initiatives

Qualifications

• Bachelor’s degree in Training & Development, Education, Business, or related field (or equivalent experience)
• 3–5+ years of experience in training delivery, technical training, or systems training
• Experience supporting system implementations, site conversions, or organizational integration initiatives preferred
• Experience delivering product-specific or certification-related training strongly preferred
• Strong facilitation and presentation skills across diverse audiences
• Ability to quickly learn and train on new systems, tools, and product offerings

Core Competencies

• Training Facilitation and Engagement
• Technical and Systems Training
• Product Knowledge and Application
• Managing Change and Integration Support
• Communication & Collaboration

Benefits & Culture Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:

• Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
• Generous Time Off: Enhanced paid time off/annual leave policies
• Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:
• US: Dental, vision, life, and short-term disability insurance
• UK: Medical cashback plan including dental, vision, and income protection
• Flexible Spending Accounts (US)
• Employee Assistance Program (EAP): Confidential support whenever you need it
• Work-Life Balance: We understand life happens outside of work, and we fully support flexibility
• Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired
• Future Planning: Tools and support to help you grow personally and professionally
• Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry

At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply tot his job Apply To this Job