Experienced Customer Service Representative – Remote Work Opportunity with arenaflex

At arenaflex, we're not just looking for exceptional customer service representatives; we're seeking individuals who embody the spirit of adventure, flexibility, and dedication to delivering world-class experiences. As a Customer Service Representative with arenaflex, you'll embark on a journey that combines the thrill of exploring new possibilities with the satisfaction of making a meaningful impact on our customers' lives.

Why you'll love this role

As a Customer Service Representative, you'll be the face of arenaflex, interacting with customers in a friendly, efficient, and professional manner. You'll be the go-to expert for resolving issues, answering questions, and providing solutions that exceed our customers' expectations.

Key responsibilities

* Issue, reissue, and refund traveler tickets

• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler check-in and boarding tasks, including redress oversold seat tasks and issue upgrades
• Issue vouchers and coordinate with vendors for traveler lodging facilities, meals, and transportation; coordinate refuel and revitalize
• Perform traveler loading, including ticket lift and ticket lift/confirmation
• Work door reader/scanner and related duties, including pre-boarding, observing/checking carry-on items and departure line standards
• Work jetways/bridges for purposes of boarding and deplaning travelers
• Make boarding and departure gate announcements
• Convey domestic/international flight records
• Perform traveler service flight close-out procedures
• Accept, check, and label travelers' bags at destination points, full-service ticket counters, and five-star ticket counters
• Maintain schedule of flight boarding process
• Perform customer service hands-on training
• Process and complete credit card transactions at stands in the ticket counter area and activation stations
• Assist travelers with self-service kiosk registration and stand staff handling at ticket counters
• Man lines at ticket counter stands and ticket counters
• Clear/confirm international reports at booth in the ticket counter area and activation stations
• Accept and activate travelers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and moving non-ambulatory travelers, special assistance travelers, as well as unaccompanied minors
• Perform customer service work related to handling regional flights and project worker/ground handling arrangements or agreements
• Have regular and predictable attendance on location, including fulfilling any required overtime prerequisites
• Answer and assist during security and emergency situations
• Provide connecting traveler door information
• Provide quality customer service in a professional manner and according to arenaflex's standards
• Adhere to company policies, procedures, and performance standards
• Complete task applicable training stages
• Comply with federal laws (e.g. DOT, FAA, TSA)
• Utilize various internal resources/frameworks, including during customer communications
• Wear uniforms as required by company policy
• Maintain a clean and organized workspace

All you'll need for success

* Minimum Capabilities: + Education and Earlier Professional training + Bilingual language abilities expected in certain areas + Valid substantial driver's license as required by local authorities + Should meet FAA criminal record checks to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable + Should be able to obtain suitable airport power or potentially US Customs security identifications, if pertinent + Completion of a pre-employment drug screen, thorough background check, or potentially fingerprinting to meet company and security requirements + Should be approved to work in the U.S.

• Preferred Capabilities:

+ Training and Earlier Professional training + Working knowledge of Saber or other Traveler Service Framework + Past face-to-face Customer service experience + Working in a high-speed environment

What you'll get

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that supports their well-being, career growth, and work-life balance. As a Customer Service Representative, you'll enjoy:

• Medical benefits: On the very first day, you'll have access to your health, dental, vision, and prescription benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and business contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more.

Be yourself at arenaflex

From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at arenaflex. Apply Job! Apply for this job