[Hiring] Law Firm Intake Specialist @Job Duck
Role Description Job Duck is seeking a highly professional and results-oriented Intake Specialist to support a busy estate planning and probate practice. In this role, you will be the first point of contact for prospective clients, handling inbound calls and inquiries with clarity, confidence, and empathy. You will play a key role in qualifying leads, scheduling consultations, and ensuring potential clients receive a seamless and professional experience from the first interaction. This position is ideal for someone who communicates clearly, enjoys working with people, and is motivated by converting inquiries into scheduled consultations. Your daily work will directly impact the firm’s growth by turning interest into meaningful client relationships.
- Compensation Range: 1150 USD to 1220 USD
Responsibilities include, but are not limited to:
- Communicate with clients and leads via email and phone
- Schedule consultations accurately and efficiently
- Manage and update client and lead information in the CRM
- Support lead conversion efforts through professional and timely responses
- Follow up on inquiries to maintain engagement
- Vet and qualify callers based on firm criteria
- Answer inbound phone calls from prospective clients
Requirements
- This role supports a solo estate planning and probate law practice
- Full time position aligned with Arizona Time (MST/PDT)
- Phone focused role with light to moderate daily call volume
- Sales mindset is strongly valued due to lead conversion expectations
- Required software and tools include:
- Clio Grow CRM
- 3CX VOIP system (open to change if needed)
- Calendly or similar scheduling tool
Work Shift
- 8:00 AM - 5:00 PM [PST][PDT] (United States of America)
Languages
- English
Application Process Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well. Apply tot his job Apply To this Job