Work Comp Intake Specialist - Bilingual

About Us

Telecare Anywhere, a telehealth clinic specializing in workers' compensation physical and mental health, is looking for a Workers’ Compensation Intake Specialist to join our growing team. About the Role: We are seeking a full WC Intake Specialist to join our growing telehealth team. This position plays a crucial role in coordinating the patient intake process and ensuring smooth operations between patients, providers, and clients. We are currently looking to hire a full time role Monday - Friday, 3:30pm - 12am EST. This is a fully remote position but candidates must reside in the US to be eligible. Key Responsibilities:

• Monitor and manage the virtual waiting room throughout the shift.
• Assign incoming patients to available or on-call providers based on coverage and specialty.
• Schedule telehealth appointments for patients with available or on-call providers.
• Assist providers with chart management and follow-up documentation as needed.
• Respond to client and patient inquiries via phone and email regarding scheduling, documentation, and general support requests.
• Maintain accurate records of all patient interactions and appointments in the EHR system.
• Communicate effectively with internal teams to ensure timely patient care and client satisfaction.

Requirements:

• 2+ years of experience in patient scheduling, medical front office, or intake coordination (telehealth experience preferred but not required).
• Strong communication skills — both written and verbal — with a professional and empathetic tone.
• Experience handling inbound and outbound calls in a healthcare or customer service setting.
• Ability to multitask in a fast-paced virtual environment.
• Comfortable using EHR systems, scheduling software, and Microsoft Teams.
• Spanish bilingual.

What We Offer:

• Fully remote position with consistent hours
• Supportive and collaborative team culture
• Opportunity to grow within a rapidly expanding telehealth organization
• Meaningful work serving injured workers nationwide

Compensation & Schedule:

• Pay: $22 – $24 per hour (based on experience and sills)
• Schedule: Monday – Friday
• Shift: 3:30pm - 12am EST

Job Type: Part-time Pay: $22.00 - $24.00 per hour Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Healthcare Scheduling: 2 years (Required)

Language:

• Spanish (Required)

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