Virtual Concierge

• *Do you have a hospitality heart and a talent for turning phone calls into unforgettable first impressions?** WrightChat is redefining front desk support for top-tier orthodontic practices across the country — and we’re seeking warm, sharp, service-driven individuals to join our team as

• *Virtual Concierges**

.

• *About the Role**

As a Virtual Concierge, you’ll be the first voice a new patient hears. You’ll guide them with clarity and care, answer questions, and help schedule appointments — all while representing our clients as if you were part of their in-house team. This is more than a call center job. It’s a remote position rooted in

• *empathy**

,

• *efficiency**

, and

• *exceptional service**

, where every call is a chance to make someone feel seen and supported.

• *Why Join WrightChat?
• Fully Remote:**

Work from home — no commute, no dress code.

• Mission-Driven Culture:

Every call is a chance to make someone’s day.

• Growth-Ready Environment:

If you're coachable and ambitious, there’s a path here for you.

• Supportive Leadership:

We live by “warm professionalism” — high standards, human-first approach.

• Real Impact:

You’ll be a seamless extension of leading orthodontic teams, not just a support agent.

• *What You'll Do
• Serve as the
• *first point of contact

for new patients calling in.

• Answer a
• *high volume of inbound calls**

with professionalism, warmth, and precision.

• Build rapport

quickly and help convert inquiries into appointments.

• Provide
• *clear, informed guidance**

about services, availability, and next steps.

• Schedule appointments directly in client systems.
• Document patient interactions
• *accurately and thoroughly**

.

• Collaborate with your team to ensure
• *smooth handoffs and consistent messaging**

.

• Represent each client’s brand with pride, accuracy, and professionalism.
• *What We're Looking For
• Customer service experience**

in hospitality, healthcare, or high-touch service roles.

• A
• *friendly, confident, and articulate phone presence**

.

• Multitasking mastery

: juggle calls, notes, and software — all with a calm demeanor.

• Fast and accurate typing

and note-taking skills.

• Self-motivation and discipline

to thrive in a remote setting.

• Tech fluency

across computer systems and cloud-based tools.

• High
• *emotional intelligence**

and a coachable, feedback-friendly mindset.

• Detail-oriented

and organized — no task is too small to be done well.

• *Job Details
• Job Type:**

Full-time

• Pay:

$33,000-$37,000 salary per year (based on experience)

• Expected Hours:

40 per week

• Schedule:

Day and Evening available, Monday to Friday

• Location:

Remote (

• *Applicants must reside in Texas, Oklahoma, Georgia, or Minnesota**

)

• Weekends:

None

• *Benefits**

• 401(k)

• Health, Dental, and Vision Insurance
• Paid Time Off
• Bonus Opportunities
• Ongoing training & development
• A positive, team-centered culture that invests in your growth

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