Case Manager, Interpersonal Violence Reduction Program

Join Our Team as a Case Manager in Middle Tennessee. Are you passionate about making a meaningful impact in people’s lives? At Mindoula, our Case Managers play a vital role on the front lines of our Population Health Programs—supporting individuals in their communities and helping them achieve healthier, more stable lives. In this role, you’ll build strong relationships with members, understand their unique behavioral, medical, and social needs, and guide them toward better health outcomes through personalized, compassionate care. About the IVR Program Our Interpersonal Violence Recovery Program (IVRP) provides coordinated, trauma-informed support to individuals who have experienced interpersonal violence. Through highly personalized interventions, you’ll help address safety concerns, social determinants of health, and barriers to care—empowering members on their path to recovery while reducing avoidable healthcare costs. What You’ll Do

• Connect with individuals through meaningful outreach, education, and enrollment support
• Partner with members to develop personalized Service Plans based on their needs, goals, and care gaps
• Help members build practical skills and strategies to manage challenges and reduce hospital visits
• Coordinate community resources to support behavioral, medical, and social needs
• Serve as an advocate and liaison between members and their care teams (family, providers, and community partners)
• Support members with scheduling, follow-ups, and accountability
• Identify and escalate any critical incidents or quality-of-care concerns
• Track outcomes, productivity, and program impact
• Maintain accurate, timely documentation and records

What You’ll Bring

• Bachelor’s degree in nursing, social work, or a related health/human services field
• Experience in case management, behavioral health, or healthcare is preferred
• Certifications such as CCM, CHW, PSS, or ACM are a plus
• Strong knowledge of community resources, social determinants of health, and behavioral health challenges
• A compassionate, proactive approach to supporting individuals facing complex life circumstances

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