Experienced Junior Tech Support Specialist – 24/7 Live-Chat Team at arenaflex

At arenaflex, we're revolutionizing the way people interact with mobile and online banking technology. As a leader in this field, we're seeking a talented and motivated Junior Tech Support Specialist to join our 24/7 live-chat team. This is an exciting opportunity for an entry-level professional to kick-start their career in technical support and work with a dynamic team of experts.

About arenaflex

arenaflex is a cutting-edge technology company that's passionate about delivering innovative solutions for mobile and online banking. Our team is dedicated to providing exceptional customer experiences, and we're committed to fostering a collaborative and supportive work environment. As a Junior Tech Support Specialist, you'll be part of a small team that's responsible for delivering top-notch technical support to our clients.

Job Summary

As a Junior Tech Support Specialist, you'll work directly with our clients, supporting end-users with technical questions about our products. You'll be responsible for troubleshooting and resolving issues encountered during 24/7 client support projects, working closely with our technical team, and collaborating with other departments at arenaflex. This is an entry-level position, and we're looking for a smart and creative go-getter who's eager to learn and grow with our company.

Working Hours and Environment

Our team works a 5-day shift, with Saturday, Monday, and Friday being working days. Your working hours will be from 10 am to 6 pm EST. As a remote worker, you'll have the flexibility to work from anywhere, as long as you have a stable internet connection. Our team is friendly, easy-going, and international, and we're committed to fostering a positive and inclusive work environment.

Primary Responsibilities

As a Junior Tech Support Specialist, your primary responsibilities will include:

• In-depth understanding of our banking software and apps: You'll need to have a solid understanding of our products and be able to troubleshoot and resolve issues encountered by our clients.
• Coordinating with software technicians, technical support, and developers: You'll work closely with our technical team to investigate and diagnose issues, and collaborate with other departments to ensure seamless support.
• Examining technical logs to troubleshoot and resolve issues: You'll need to be able to analyze technical logs to identify and resolve issues, and provide clear explanations to our clients.
• Handling technical processes and explaining them to less-technical people: You'll need to be able to communicate complex technical concepts in a clear and concise manner.

Requirements

To be successful in this role, you'll need to have:

• Excellent written and spoken English: You'll need to be able to communicate effectively with our clients and team members.
• Ability to establish good working relationships with customers: You'll need to be able to build trust and rapport with our clients, and provide exceptional customer service.
• Solid troubleshooting ability: You'll need to be able to analyze complex technical issues and provide effective solutions.
• Ability to learn technical skills quickly: You'll need to be able to learn and adapt to new technologies and processes quickly.
• In-depth learning and understanding of our mobile and online banking products: You'll need to have a solid understanding of our products and be able to troubleshoot and resolve issues encountered by our clients.
• Coordination with developers to investigate and diagnose issues: You'll work closely with our technical team to investigate and diagnose issues, and collaborate with other departments to ensure seamless support.
• Ability to manage a dynamic workload with many concurrent tasks: You'll need to be able to prioritize tasks and manage your time effectively to meet deadlines.
• Managing, monitoring, and improving the quality of the tech support process: You'll need to be able to analyze and improve our support processes to ensure exceptional customer experiences.

Plus Requirements

While not essential, the following skills and experiences would be a huge asset:

• Experience in banking live-chat: You'll have a solid understanding of the banking industry and be able to provide exceptional support to our clients.
• Experience in technical support: You'll have a solid understanding of technical concepts and be able to troubleshoot and resolve issues effectively.
• Experience with Dialogflow: You'll have experience with Dialogflow and be able to integrate it into our support processes.
• Experience with various mobile phone platforms, especially iOS and Android: You'll have experience with mobile phone platforms and be able to troubleshoot and resolve issues encountered by our clients.
• Project management experience: You'll have experience managing projects and be able to prioritize tasks and manage your time effectively.
• Working directly with US-based customers: You'll have experience working with US-based customers and be able to provide exceptional support to our clients.
• Knowledge of US banking system: You'll have a solid understanding of the US banking system and be able to provide expert support to our clients.

Our Benefits

As a Junior Tech Support Specialist at arenaflex, you'll enjoy a range of benefits, including:

• Fully remote work: You'll have the flexibility to work from anywhere, as long as you have a stable internet connection.
• Long-term employment: We're committed to providing long-term employment opportunities for our team members.
• Competitive salary: You'll receive a competitive salary that reflects your skills and experience.
• Community of practice, regular knowledge sharing among colleagues: You'll be part of a collaborative and supportive team that's committed to sharing knowledge and expertise.
• Internet compensation (50$ per month): You'll receive a monthly internet compensation to support your work.
• Friendly and easy-going international team and colleagues: You'll be part of a diverse and inclusive team that's passionate about delivering exceptional customer experiences.

How to Apply

If you're a motivated and talented individual who's passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success. Apply Job! Apply for this job