Customer Service Representative / Call Center Representative – Community Outreach and Support

As a Customer Service Representative / Call Center Representative at arenaflex, you will play a vital role in providing exceptional support to members of the community who interact with our organization. If you are passionate about delivering outstanding customer experiences, have excellent communication skills, and a strong desire to make a positive impact, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading organization in the nation, dedicated to providing administrative trials and hearings to the community. With a strong commitment to fairness, integrity, and transparency, we strive to deliver exceptional services to our clients. Our team is comprised of dedicated professionals who share a common goal of making a positive difference in the lives of those we serve.

Job Summary

As a Customer Service Representative / Call Center Representative, you will be the primary point of contact for members of the community who seek information, support, or guidance on various matters. Your role will involve providing exceptional customer service, responding to inquiries, and resolving complaints in a timely and professional manner. You will also be responsible for ensuring that all cases are processed efficiently, and that members of the public have timely access to justice.

Key Responsibilities

* Serve as the liaison between arenaflex and the community, providing information and support on various matters

• Respond to community inquiries and concerns in a timely and professional manner
• Ensure that all members of the community understand the adjudication process and are aware of their rights and responsibilities
• Investigate and attempt to resolve complaints from the public appearing before arenaflex
• Process cases efficiently, minimizing wait times for the public
• Review, confirm, and ensure accurate information is provided to members of the community who have been issued summonses
• Assist in all aspects of processing cases, ensuring that members of the public have timely access to justice

Hybrid Office / Remote Work Schedule

After completing an initial training period, you will have the opportunity to work in a hybrid office / remote schedule, allowing you to balance your work and personal life.

Minimum Qualifications

* High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above

• Education and/or experience which is equivalent to "1" above

Preferred Skills

* Proficiency in Outlook, Microsoft Word, and Adobe, with knowledge in Excel

• Office experience, as well as a demonstrable background dealing with members of the public
• Excellent oral and written communication skills
• History of volunteerism, such as service in the AmericCorps or Peace Corps, is viewed favorably

Public Service Loan Forgiveness

As a prospective employee of arenaflex, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

arenaflex is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

What We Offer

* Competitive salary range: $43,143.00 – $49,615.00

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• Generous paid time off and holidays
• Access to training and development programs
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application. Apply for this job