Experienced Customer Experience & Operations Assistant – Remote Work Opportunity at arenaflex

Join arenaflex, a pioneering online contractor training company, in shaping the future of industry training solutions. As a key member of our dynamic team, you will play a vital role in ensuring exceptional customer experiences and supporting day-to-day operations.

About arenaflex

arenaflex is a small, growing company that has revolutionized the online contractor training industry with its innovative solutions and adaptability to changing industry needs. Our commitment to fostering a remote, independent work environment while maintaining a tight-knit team culture has enabled us to attract top talent and deliver exceptional results. We are now seeking a motivated and self-starter individual to join our team and contribute to our continued growth and success.

Job Description

As an Experienced Customer Experience & Operations Assistant at arenaflex, you will be responsible for ensuring every aspect of the customer experience is a positive one. This will involve:

• Answering all incoming calls and providing exceptional customer service to callers by answering questions about services/products and offering basic technical support
• Processing orders and collecting customer information over the phone and updating their online accounts
• Responding to email inquiries in a timely manner
• Providing administrative support, including processing reports and light accounts receivable/payable tasks
• Conducting outgoing calls to customers who are missing information from their profiles
• Completing updates to curriculum, including formatting and adding images/audio to slides, reviewing course content for grammatical/spelling errors, and general room for improvement
• Assisting with day-to-day operations and identifying additional tasks or projects as needed

Key Responsibilities

* Answer all incoming calls and provide exceptional customer service

• Process orders and collect customer information over the phone and update online accounts
• Respond to email inquiries in a timely manner
• Provide administrative support, including processing reports and light accounts receivable/payable tasks
• Conduct outgoing calls to customers who are missing information from their profiles
• Complete updates to curriculum, including formatting and adding images/audio to slides
• Review course content for grammatical/spelling errors and general room for improvement
• Assist with day-to-day operations and identify additional tasks or projects as needed

Qualifications

Requirements

* Reliable strong internet connection

• Quiet work environment suitable for talking on the phone with customers
• Functional office setup with working, up-to-date computer (arenaflex may provide a computer if needed)
• arenaflex will provide a phone, which can connect directly to your modem/router

Experience/Skills

* Customer service experience

• Proficiency with Excel/Google Sheets and Word/Google Docs
• Excellent writing skills
• Attention to detail and ability to multitask
• Reliable
• Organized
• Self-starter
• Motivated
• Independent worker
• Excellent phone and people skills, including listening, problem solving, and conflict resolution
• Ability to prioritize projects

Additional Information

* Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions)

• Additional pay for these days: $250 for roughly 6 hours
• Locations may vary, but will primarily be in Taunton, MA

Hours

* Monday through Friday, 8:00a-5:00p

• Work from home in your home office

Pay

* $18/hour

• Quarterly performance bonuses totaling up to $1,000.00

Why Join arenaflex?

* Opportunity to work with a pioneering online contractor training company

• Flexible remote work arrangement with a dynamic team
• Competitive pay and quarterly performance bonuses
• Opportunity to grow and develop your skills in a fast-paced, dynamic environment
• Collaborative and supportive team culture
• Access to ongoing learning and development opportunities

How to Apply

If you are a motivated and self-starter individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website: [arenaflex website URL]. Apply for this job