Experienced Customer Support Representative – Remote Opportunity with arenaflex
At arenaflex, we're not just a contact center – we're a seamless extension of our clients, providing top-notch customer service and support to Fortune 500 companies. Founded in 1998, we've grown into one of the most preeminent providers of contact center solutions in the nation. Our team is dedicated to delivering exceptional service, building strong relationships, and fostering a culture that stands out above the rest.
Join arenaflex as a Remote Customer Support Agent
We're seeking an experienced and customer-focused individual to join our team as a Remote Customer Support Agent. As a key member of our support team, you'll be responsible for providing top-notch customer service to potential and current Legal Shield customers. With a focus on delivering exceptional experiences, you'll be the face of arenaflex, ensuring that our clients' needs are met and exceeded.
What You'll Do:
* Provide inbound customer service for a leading company, handling calls from potential and current Legal Shield customers
- Consistently provide a great customer experience, addressing questions and concerns related to billing/payment, services offered, and other issues
- Work closely with clients to resolve issues, provide solutions, and build strong relationships
- Collaborate with internal teams to ensure seamless communication and support
Shift Options:
* Full-Time Shift - Option #1: Thursday - Monday, 12:30 am - 9:00 am
- Full-Time Shift - Option #2: Tuesday/Wednesday, 12:30 am - 9:00 am; Friday - Sunday, 4:30 pm - 1:00 am
- Part-Time Shift: Saturday/Sunday, 8:30 am - 5:00 pm
Requirements:
* 1-2+ years of customer service experience in a call center or similar environment
- Excellent communication skills, with the ability to effectively communicate with clients and internal teams
- Ability to respect and maintain customer and client confidentiality
- Intermediate to advanced computer skills, with experience using customer relationship management (CRM) software
- Background check required
Required Equipment:
* A laptop or desktop PC with Windows 10 (cannot be an Apple product, Surface, or Chromebook)
- Ability to hardwire (plug-in) to your internet source with an Ethernet cable
- USB headset with a noise-canceling microphone (not wireless)
- Webcam (external or embedded)
Benefits:
* Full-time schedule with 40 hours per week, with opportunities for overtime
- Competitive hourly base salary, plus weekly bonus opportunities
- Paid training and development to help you grow in your role
- Comprehensive benefits package, including health care plan (medical, dental, and vision)
- Opportunity for professional and personal growth, with a diverse and welcoming culture
- Positive and upbeat work environment, with Employee Resource Groups to support your well-being
Why Join arenaflex?
* We're a dynamic and growing company, with opportunities for advancement and professional growth
- Our team is dedicated to delivering exceptional service and support to our clients
- We offer a comprehensive benefits package, including health care, dental, and vision coverage
- Our culture is diverse, welcoming, and inclusive, with Employee Resource Groups to support your well-being
- We're committed to providing a positive and upbeat work environment, with opportunities for growth and development
How to Apply:
If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity with arenaflex. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply Now!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job