Customer Service Loyalty Champion II – Empowering Customer Loyalty and Growth at arenaflex

Job Title:

Customer Service Loyalty Champion II – Empowering Customer Loyalty and Growth at arenaflex

Job Description:

Introduction:

At arenaflex, we're passionate about empowering our customers to achieve their goals and live their best lives. As a Customer Service Loyalty Champion II, you'll play a vital role in driving customer loyalty and growth by delivering exceptional experiences that exceed our customers' expectations. If you're a customer-centric professional with a passion for sales, retention, and customer advocacy, we invite you to join our team and be part of a community that's dedicated to making a positive impact in the lives of our customers.

About arenaflex:

arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. We're committed to driving innovation, creativity, and impact in the world by connecting our customers to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.

Key Responsibilities:

As a Customer Service Loyalty Champion II, you'll be responsible for:

• Handling and resolving escalated customer concerns that have varying levels of complexity
• Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Growing the business, which includes completing a full end-to-end account analysis
• Executing targeted loyalty and retention strategies for high-value and at-risk customers
• Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
• Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
• Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services
• Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
• After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts

Work Environment:

You'll work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, you must be within a reasonable commute to the hub location in Florida. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs.

Eligibility Requirements:

To be eligible for this position, you must:

• Have a Bachelor's Degree or one or more years of customer service experience
• Have one or more years of sales experience
• Have experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• Have a strong sales acumen with a track record of meeting or exceeding revenue and retention goals
• Be willing to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
• Meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided

Preferred Qualifications:

* A degree

• Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
• Experience promoting and upselling products or services
• One or more years of Retention experience
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location

Home Office Requirements:

* You'll work from home in this remote role, with occasional in-person meetings and training

• The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• A dedicated, quiet, and private workspace
• arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Equal Employment Opportunity:

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

How to Apply:

If you're a motivated and customer-centric professional who is passionate about driving customer loyalty and growth, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Scheduled Weekly Hours:

40

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