Experienced Customer Service Representative – Inbound Call Center

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative, you'll play a vital role in our Tampa office, supporting inbound customer service and driving customer satisfaction. If you're passionate about delivering top-notch service, resolving customer issues, and working in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services, committed to empowering our clients and customers to achieve their goals. With a strong presence in the industry, we're constantly pushing the boundaries of what's possible. Our Tampa office is a hub of activity, where talented individuals come together to drive results and make a real impact.

Job Summary

As an Inbound Call Center Representative, you'll be the face of arenaflex, interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You'll need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities

* Handle inbound and outbound contacts in a courteous, timely, and professional manner.

• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information and coordinate with other departments to resolve issues.
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to accurately answer customer questions.
• Comply with requirements surrounding confidential information and personal information.
• Appropriately escalate customer issues with the managerial team.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Requirements

* Must be 18 years of age or older.

• High school diploma or equivalent.
• Experience with data-entry utilizing a computer.
• The ability to read and speak English fluently.
• Have a wired, high-speed internet connection (Download speed of 20Mbps+).
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Nice-to-Haves

* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.

• Work at home experience.
• State or Federal work experience.

Benefits

* Paid Training

• Paid Time Off
• Medical, Dental, and Vision Coverage Options
• Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests
• Prizes
• Casual Dress Code
• Regular Raises

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's engaging, inclusive, and rewarding. As a Customer Service Representative, you'll have the opportunity to:

• Develop your skills and knowledge through comprehensive training and ongoing support.
• Work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
• Enjoy a competitive compensation package, including paid training, paid time off, and benefits.
• Participate in daily contests and prizes to recognize your achievements and contributions.
• Enjoy a casual dress code and flexible schedules to balance your work and personal life.
• Pursue advancement opportunities and career growth within our organization.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply Now! Apply for this job