Supply Chain Customer Service Manager – Driving Customer Satisfaction and Operational Excellence at arenaflex

At arenaflex, we're a global leader in packaging solutions, dedicated to creating sustainable products, services, and programs that support our corporate purpose of Better Packaging. Better Life. Our talented people are at the core of our growth, constantly reinventing the arenaflex wheel with brilliant solutions every year. With a rich history dating back to 1899, we've evolved from a small family business to a multi-billion-dollar global company, serving some of the world's best-known brands in over 85 nations. We're now seeking an exceptional Supply Chain Customer Service Manager to join our team in Columbus, Ohio or Brookline, Ohio. As a key member of our Customer Service Department, you'll be responsible for providing outstanding customer service, leading and motivating the CSR team, and developing and maintaining key processes to increase customer satisfaction.

Key Responsibilities:

* Comply with established job safety practices, policies, and procedures as specified in plant and corporate directives for the safe performance of the work assignment.

• Support and follow the SQF (Safe Quality Food System) guidelines of the food safety system.
• Direct and manage all aspects of the Customer Service Department activities, policies, objectives, and initiatives.
• Manage the CSR customer account assignment and establish key backup support.
• Engage with customers regarding their forecast and supply chain information.
• Participate in the SIOP process, manage and provide any data required.
• Engage in the customer RFQ process and new customer onboarding procedures.
• Set performance metrics, train staff, handle escalated customer issues, and analyze customer feedback.

Essential Qualifications:

* Strong leadership, excellent communication, conflict resolution, and focus on continuous improvement.

• Working knowledge in manufacturing principles, practices, nomenclature, and procedures.
• Logistics management, production planning, manufacturing environment, financial management, business principles, and practices.
• Microsoft Excel, CRM, and general ERP system knowledge.
• Ability to apply intensive and diversified evaluation, selection, and substantial adaptation and modification of standard production planning techniques, procedures, and criteria.

Preferred Qualifications:

* Experience in a similar role, preferably in the packaging or manufacturing industry.

• Knowledge of supply chain management principles and practices.
• Familiarity with industry-specific software and systems.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Strong leadership and team management skills.
• Ability to analyze complex data and make informed decisions.
• Strong problem-solving and conflict resolution skills.
• Ability to adapt to changing priorities and deadlines.
• Strong knowledge of supply chain management principles and practices.
• Familiarity with industry-specific software and systems.

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive total rewards package, including competitive pay and benefits.

• Opportunities for career growth and professional development.
• Access to training and development programs to enhance your skills and knowledge.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

Work Environment and Company Culture:

* arenaflex is an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

• We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
• arenaflex is a global company with operations in over 34 countries, offering a unique opportunity to work with diverse teams and cultures.

Compensation and Benefits:

* The annual base salary range for this role is from $132,160 to $148,680, plus an annual target bonus of 12.5% of base salary.

• Benefits include:

+ Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options. + 401(k) retirement plan with company match. + Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services. + Paid time off and holidays to recreate, rejuvenate, and care for the health of yourself and family. + Variety of company-paid and voluntary employee-paid insurance plans, including life, personal accident, and disability insurance. + Tuition reimbursement.

How to Apply:

If you're a motivated and results-driven professional with a passion for customer service and supply chain management, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job