Sr. Manager, Vendor Manager - Vended Services
Position Summary The Sr. Manager, Vendor Manager - Vended Services, is responsible for developing, managing, and growing the company’s vendor network to support Emergency Roadside Support (ERS), Scheduled Maintenance (PM), and Vended Repair services. This role ensures vendors deliver services according to SLAs, operational guidelines, and safety standards while optimizing coverage, cost efficiency, and customer experience. Reporting to the Director, Vended Services – Fleet Solutions, the Vendor Manager drives vendor strategy, performance measurement, and operational alignment with the Operations Support Center (OSC). Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary $140,000-$155,000 The benefits of belonging – what’s in it for you?
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
- 401(k) match program
- Unlimited vacation, holidays, and sick time
- Commitment to your safety through boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through our Amerit University
- Employee referral program, up to $500 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform that includes opportunities to redeem points for merchandise
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs) that foster inclusion
Essential Duties & Responsibilities
- Build, maintain, and grow a nationwide vendor network across all service lines
- Define and enforce operational and safety guidelines, service standards, and SLAs for vendors
- Track vendor performance through scorecards, KPIs, and regular reporting
- Partner with procurement to negotiate contracts, rebates, and ensure vendor compliance
- Support vendor qualification, onboarding, and supplementation for ERS, PM, and Vended Repair
- Collaborate with OSC leadership to ensure vendors meet operational and customer expectations
- Resolve vendor disputes, invoice discrepancies, and performance-related issues
- Analyze vendor coverage to identify gaps in geography or service type and implement solutions
- Ensure alignment between vendor management and OSC operations, including workflows, escalation processes, and reporting
- Continuously evaluate vendor performance and recommend improvement strategies or termination if standards are not met
- Partner with IT and operations to implement technology solutions for tracking vendor performance, SLA compliance, and workflow efficiency
Key Competencies and Minimum Education Key Behaviors
- Strategic thinker with strong operational focus
- Data-driven and analytical in monitoring performance and identifying trends
- Strong negotiator with the ability to build collaborative vendor relationships
- Excellent communication skills for coordinating with internal teams and external partners
- Problem-solver, proactive in addressing operational or vendor-related risks
- Results-oriented with a focus on delivering high-quality service to internal teams and customers
Logistics
- Location: Remote
- Reports to: Director, Vended Services – Fleet Solutions
- Team: Vendor management and coordination teams
- Scope: Vendor network strategy and operations across North America, supporting multiple OSC service lines
Qualifications
- 5+ years of vendor management, supplier relationship, or fleet services experience
- Proven track record in building and scaling vendor networks
- Experience managing SLAs, KPIs, and performance scorecards
- Knowledge of fleet maintenance, ERS, PM, or Vended Repair services preferred
- Excellent negotiation, communication, and interpersonal skills
- Proficiency in data analysis, reporting tools, and vendor management software
- Ability to work independently in a remote environment while maintaining operational oversight
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