Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

About arenaflex

arenaflex is a leading provider of innovative technology solutions, dedicated to empowering individuals and organizations to achieve their full potential. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and continuous learning.

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. Our company culture values work-life balance, open communication, and professional growth. You'll have access to cutting-edge technology, regular training and development opportunities, and a collaborative environment that encourages creativity and innovation.

Job Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado application, ensuring that customers receive timely and effective solutions to their issues.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using your technical expertise and analytical skills to resolve complex issues.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure seamless integration and minimal downtime.
• Employing Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are accurately documented and resolved in a timely manner.

Minimum Qualifications

To be considered for this role, you'll need to meet one of the following qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We understand that experience and education can vary, and we're open to considering substitutions for the required qualifications. Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we're looking for candidates with the following preferred qualifications:

• Jira experience, with a strong understanding of project management and issue tracking.
• ITIL Certification, demonstrating your expertise in IT service management and customer service.
• Agile and scrum methodology experience, with a proven track record of delivering high-quality results in a fast-paced environment.
• Government work experience, with a strong understanding of the unique challenges and opportunities in this sector.
• Apple and Google Play Store experience, with a deep understanding of mobile application development and deployment.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models, with a strong ability to troubleshoot and resolve complex issues.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Service Desk Specialist/Live Chat Agent, you'll have access to:

• Regular training and development opportunities, including workshops, webinars, and online courses.
• Mentorship and coaching from experienced team members, to help you develop your skills and expertise.
• Opportunities for career advancement, with a clear path for progression to more senior roles.
• A collaborative and supportive team environment, where you can share your ideas and learn from others.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $45,000 - $60,000 per year, depending on experience and qualifications.
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
• A flexible work schedule, with the option to work from anywhere in Colorado.
• A collaborative and supportive team environment, with regular social events and team-building activities.

How to Apply

If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for the role. We can't wait to hear from you! Apply Now! Apply for this job