Experienced Customer Advocate – Dasher Support and Experience Expert

At arenaflex, we're revolutionizing the way people connect with local economies, and we're looking for a talented Customer Advocate to join our team. As a Customer Advocate, you'll be the voice of our Dashers, working closely with them to resolve issues, provide feedback, and suggest improvements to our products and services. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you.

About the Team

The arenaflex Customer Advocate team is dedicated to providing a world-class experience for our Dashers. We're a team of experts who are passionate about understanding the needs of our customers and delivering solutions that exceed their expectations. As a Customer Advocate, you'll be part of a dynamic team that's committed to innovation, collaboration, and continuous learning.

Key Responsibilities

As a Customer Advocate, you'll be responsible for:

• Providing end-to-end support to our Dashers, owning their concerns, and escalating issues as needed
• Using de-escalation and problem-solving skills to resolve issues and provide feedback to partners
• Partnering with the Dasher Experience and Support Operations Teams to provide consistent updates on Dasher concerns, feedback, and ideas
• Creating a delightful, consultative Dasher experience that exceeds their expectations
• Working cross-functionally with partners to be the voice of the Dasher for our products, services, processes, and policies
• Participating in new strategies, processes, and programs to help increase Dasher retention
• Being empowered to make decisions that will make the Dasher's situation better

Essential Qualifications

To be successful in this role, you'll need:

• At least 6+ months of agent experience in 2 lines of business supporting our Dashers
• Ranked in the top 10% of your current Line of Business
• Consistently achieve a QA score of 90% or better
• Enthusiasm for our Dashers and a desire to help them succeed
• Self-motivation and a bias towards action, with the ability to thrive in a fast-paced, constantly changing work environment
• Experience with de-escalating Dashers and turning detractors into lifelong promoters of arenaflex

Nice to Haves

* Experienced in the Dasher LOB

• Strong communication and problem-solving skills
• Ability to work in a dynamic, fast-paced environment
• Experience with customer-facing software and tools

Why You'll Love Working at arenaflex

* We're leaders – Leadership is not limited to our management team. It's something everyone at arenaflex embraces and embodies.

• We're doers – We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do – on every project, every day.
• We're learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
• We're customer-obsessed – Our mission is to grow and empower local economies. We are committed to our Dashers, merchants, and customers and believe in connecting people with possibility.
• We offer great compensation packages and comprehensive health benefits.

About arenaflex

At arenaflex, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users – from Dashers to merchant partners to consumers. We're a technology and logistics company that started with door-to-door delivery, and we're looking for team members who can help us go from a company that's known for delivering food to a company that people turn to for any and all goods.

arenaflex Culture

We're committed to fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the arenaflex corporate office in Tempe, and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.

Compensation and Benefits

We offer competitive compensation packages and comprehensive health benefits, including premium healthcare, wellness expense reimbursement, paid parental leave, and more.

Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's changing the way people connect with local economies, apply now! Apply for this job