Experienced Work-from-Home Customer Service Representative – Retail and E-commerce Support

At arenaflex, we're dedicated to providing a more human way to shop, and we're looking for talented individuals to join our team as Work-from-Home Customer Service Representatives. As a key member of our customer service team, you'll be responsible for answering inbound customer calls, resolving issues, and providing exceptional service to our customers. If you're passionate about delivering outstanding customer experiences and working in a dynamic, fast-paced environment, we encourage you to apply.

About arenaflex

arenaflex is a leading retail and e-commerce company, comprising six iconic brands: QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. We're the largest player in video commerce, offering a more human way to shop through video-driven shopping across linear TV, e-commerce sites, digital streaming, and social platforms. Our mission is to enrich life's everyday moments, and we're committed to providing a comprehensive Total Rewards package, including competitive compensation, health care benefits, 401(k), paid time off, tuition reimbursement, and more.

The Opportunity

As a Work-from-Home Customer Service Representative, you'll be responsible for:

• Answering inbound customer calls and resolving issues in a timely and professional manner
• Providing exceptional customer service, personalizing the experience for each caller
• Offering additional products and services to customers, increasing average order value and customer satisfaction
• Analyzing account data, confirming refunds, taking payments, and placing orders as needed
• Collaborating with colleagues and leaders to achieve team goals and objectives
• Participating in ongoing training and development to enhance skills and knowledge

Who We Are

arenaflex is a company that values diversity, equity, and inclusion. We're committed to creating a workplace that provides equal employment opportunities for all team members and candidates, and we comply with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, we're dedicated to a barrier-free employment process and welcome applications from diverse candidates.

Requirements

To be successful in this role, you'll need:

• To reside in one of the approved counties in Ohio, Indiana, or Kentucky (see below for specific counties)
• A high school diploma or equivalent
• Excellent communication and problem-solving skills
• Ability to work in a virtual environment with a set schedule and structured day
• Proficiency in multiple systems and screens
• Ability to sit for long periods of time
• Strong technical skills, including proficiency in Microsoft Windows operating system and Microsoft Office
• Ability to troubleshoot own technical problems and collaborate with IT when needed
• Availability to work weekends, holidays, and additional hours as needed

Approved Counties

To be eligible for this role, you must reside in one of the following counties:

• Indiana: Dearborn, Fayette, Franklin, Jefferson, Ohio, Ripley, or Switzerland County
• Kentucky: Bath, Boone, Boyd, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan County
• Ohio: Brown, Butler, Clark, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, Hamilton, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, Union, or Warren County

Compensation and Benefits

* Starting rate: $15.00/hour

• $1.00/hour additional for any hours worked 6pm-6am
• $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday
• Comprehensive Total Rewards package, including competitive compensation, health care benefits, 401(k), paid time off, tuition reimbursement, and more

Training Schedule

* 8 weeks: Monday – Friday

• 8:00 am – 2:00 pm ET or 3:00 pm – 8:00 pm ET

Work Schedule

* Work a set part-time schedule: 20 hours per week

• Work schedules are not Monday – Friday
• 5-day work schedules, working 4-hour set shifts
• Set schedule will include one weekend day and one weekday off

System Requirements

* Self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old

• Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset)
• High-speed internet connection (satellite, broadband, wireless, or dial-up services are not an option)
• Webcam and ability to appear on camera for meetings and trainings

Application Process

Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide. 1. Complete Application 2. Complete skills assessment on mobile device or computer 3. Self-schedule interview 4. Complete interview

Join Our Team

If you're passionate about delivering outstanding customer experiences and working in a dynamic, fast-paced environment, we encourage you to apply. arenaflex offers a comprehensive Total Rewards package, including competitive compensation, health care benefits, 401(k), paid time off, tuition reimbursement, and more. We're committed to diversity, equity, and inclusion, and we welcome applications from diverse candidates.

Apply Today!

Click the link below to apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up-to-date communications from our Talent Acquisition team. Apply Job!

Note:

Remote work is not permitted in NYC at this time. Apply for this job