Experienced Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we're proud to be a national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented new team members to support our growth and tackle exciting challenges. If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we'd love to hear from you.

About arenaflex

arenaflex is a team of 350 professionals with offices across the United States, including Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and Seattle, our home and headquarters. With over 30 years of experience in this unique business, we've established ourselves as a leader in our industry. We're committed to advancing our technology and business processes to stay ahead of the competition and continue to innovate.

Job Overview

As a Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues, providing the best possible customer experience. This customer-focused role requires diplomacy, the ability to think on your feet, and a cool head while juggling multiple priorities. You'll work closely with other teams to ensure all necessary tasks are completed on orders, and you'll be responsible for correcting errors, following up with process servers, moving orders along, and providing information and updates to customers.

Key Responsibilities

* Respond to customer support tickets, including answering questions and resolving issues related to existing orders

• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications

* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone

• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Why Join arenaflex?

We know that a company's success starts with its employees, and we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a member of our team, you'll enjoy:

• Health, Dental, Vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program
• Pay: $12.00 per hour
• 100% remote work arrangement, located anywhere in Puerto Rico

What We Offer

At arenaflex, we're dedicated to providing our employees with the tools and resources they need to succeed.

We offer

• Ongoing training and development opportunities to help you grow in your career
• A collaborative and dynamic work environment that encourages creativity and innovation
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees
• A comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan and disability insurance
• Paid time off and a referral program to help you balance work and life

How to Apply

If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job