Chevrolet Regional Sales Operations Manager, North Central Region

About the position The Chevrolet Regional Sales Operations Manager plays a critical leadership role in supporting the strategic and operational execution of General Motors’s regional sales performance. This role bridges corporate objectives and field execution, ensuring retail and dealer network goals are met through effective analytics, process optimization, and cross-functional collaboration. This position requires strong analytical insight, business acumen, and leadership influence to drive dealer engagement, retail performance and operational efficiency within the assigned region. Territory to Support: North Central Region Must live within 50 miles of the Detroit. No relocation will be provided.

Responsibilities

• Partner with the Regional Director and Zone Managers to develop and execute regional sales strategies aligned with GM’s corporate and brand objectives.
• Drive operational excellence by monitoring sales performance metrics, identifying performance gaps and implementing targeted improvement plans.
• Serve as the primary liaison between regional field teams, corporate sales operations, marketing and dealer network development.
• Translate national sales programs into actionable field-level initiatives.
• Lead LMA strategy and work with Martin Retail Group.
• Coordinate strategy with Detroit and local advertising groups.
• Analyze sales trends, inventory levels, incentive effectiveness, and dealer profitability to provide actionable insights to leadership.
• Utilize data tools and dashboards to forecast sales performance, measure dealer KPIs, and optimize retail and fleet volume objectives.
• Support planning and allocation processes, ensuring optimal vehicle mix and inventory alignment with market demand.
• Support dealer incentive programs, sales, contests and retail execution initiatives to drive volume and share growth.
• Partner with Zone Managers to coach and develop field teams in the use of sales tools, data reporting, and operational best practices.
• Work closely with Marketing, Customer Experience, and Finance teams to synchronize regional strategies and budget priorities.
• Provide feedback to corporate teams on market dynamics, dealer sentiment, and program performance.
• Lead and participate in special projects, pilot programs, and continuous improvement initiatives.
• Lead, coach, and develop a high-performing team of Regional Dealer Contact Leads and Assistant Sales Operations team members, setting clear expectations, providing ongoing feedback, and building bench strength for future roles.
• Drive operational excellence in dealer contact and sales support activities by monitoring performance metrics, managing workload and priorities, resolving escalations, and ensuring a consistent, high-quality experience for dealers and internal stakeholders.
• Align team execution with sales and network strategies by partnering with Sales, Field, and cross-functional stakeholders, translating enterprise priorities into actionable plans, and continuously improving processes based on data, dealer feedback, and frontline insights.

Requirements

• Bachelor’s degree in business, sales, marketing, finance, or related field required; MBA preferred.
• 8-12 years of experience in automotive sales, or automotive sales operations.
• Prior experience with dealerships or comparable OEMs preferred.
• Prior experience in either General Motors or OEM sales field position preferred.
• Prior experience in either General Motors or OEM sales headquarters preferred.
• Strong analytical and financial acumen, with demonstrated ability to interpret complex data into actionable insights. I.e. Polk.
• Excellent communication and presentation skills with ability to influence across multiple levels of the organization.
• Proven track record of leadership ad collaboration in a matrixed, fast-paced environment.
• High proficiency with GM or OEM sales systems, Power BI, Excel and CRM platforms.
• Ability to manage multiple priorities and deliver results under tight timelines.
• Strategic thinker with a data-driven, customer-first mindset.
• Collaborative leader who inspires accountability and performance excellence.
• Comfortable navigating ambiguity and driving change through influence.
• This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

Nice-to-haves

• 2–5 years of direct people-leadership experience in sales, dealer, or operations environments, with a track record of delivering results through others.
• Demonstrated experience leading and developing teams, including coaching, performance management, and building capability across diverse roles and locations.

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources

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