Experienced Customer Care Representative – Drive Sales and Deliver Exceptional Customer Experience at arenaflex

About arenaflex

arenaflex is a privately held Richmond, TX USA-based research, development, and supply company specializing in eye and skincare that started with a vision to address the needs of those suffering from ocular surface disease with innovative solutions. Since 1986, arenaflex's commitment to health care professionals and their patients has been unparalleled. Today, the company is most recognized for its #1 doctor-recommended brand of eyelid cleansers, OCuSOFT Lid Scrub, in addition to its standing as the preferred distributor of ophthalmic products and supplies by eye care professionals.

Why Join arenaflex?

arenaflex has continuously been named by both the Houston Chronicle and the Houston Business Journal as one of the Top Workplaces and Best Places to Work respectively. In 2020, arenaflex was ranked by the Houston Chronicle #40 in the top 100 private companies and received national recognition as one of the Best and Brightest Companies in the United States. Our company culture is built on great benefits, family-oriented values, room for growth, and community involvement.

Job Summary

We are seeking an experienced Customer Care Representative to join our team at arenaflex. As a key member of our sales support team, you will play a vital role in driving sales and delivering exceptional customer experiences. If you have a passion for customer service, a strong work ethic, and a desire to grow with a dynamic company, we encourage you to apply.

Essential Duties and Responsibilities

• Drive sales by identifying and securing all relevant sales opportunities.
• Serve as internal sales support for pre-defined territory locations to achieve or exceed assigned sales goals.
• Work with the Field Sales team to drive territory coverage and maintain positive customer relationships.
• Take incoming customer calls and inquiries.
• Manage and resolve customer complaints.
• Provide customers with product information.
• Process orders.

Competencies

To be successful in this role, you will need to demonstrate strong leadership, communication, decision-making, and problem-solving skills. You will also need to be able to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.

Requirements

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

A High School diploma or equivalent is required. Experience in a call center environment is preferred but not required.

Language Ability

Ability to respond to common inquiries or complaints from customers. Must be able to speak clearly.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Computer Skills

To perform this job successfully, you should have knowledge of SAP or similar software programs.

Work Environment

The noise level in the work environment is moderately high. Must be able to focus on task with background noise.

Physical Demands

The employee is frequently required to sit for extended periods of time.

Benefits

arenaflex offers a comprehensive benefits package, including:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift

8 hour shift, with no more than 40 hours per week.

Application Instructions

To apply for this position, please complete an application on our website:

https://www.paycomonline.net/v4/ats/web.php/jobs?clientkey=A68F7FC58039585F655A6051D2E07397&fromClientSide=true

Language

English (Required)

Work Location

In-person

Apply Now!

Don't miss this opportunity to join a dynamic company with a strong commitment to customer service and employee growth. Apply now to become a part of the arenaflex team!