Experienced Customer Success Manager III – Digital Transformation & Cloud Solutions

At arenaflex, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse arenaflex community where each individual can thrive.

Job Summary:

We are seeking an experienced Customer Success Manager III to join our team at arenaflex. As a trusted advisor, you will partner closely with internal arenaflex groups, provide input to a customer's strategic plans, and help our customers identify areas to improve their use of and uncovering new uses for arenaflex amongst their portfolios. You will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with arenaflex.

Key Responsibilities:

* Customer Loyalty & Value Generation: + Ensure that customers derive value from their investment in arenaflex, utilize all of their licenses, identify new opportunities, and collaborate with other arenaflex teams to ensure adoption and a successful renewal. + Increase of renewal rates and reducing churn. + Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. + Drive new business growth through greater advocacy and reference-ability. + Promote and educate customers on the resources and wider customer communities available.

• Leadership & Collaboration:

+ Partner with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. + Engage with our customers' cloud strategies and guide them by providing resources that can assist their strategic business direction. + Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. + Diligently and consistently update the internal Customer Relationship Management system with the customer's business objectives and any metrics that define success to the customer.

• Industry Knowledge:

+ Aid the arenaflex team in mapping customer journey. + Deliver regular business reviews and success plans to senior executives and key business partners. + Monitor customer usage data, health indicators, renewal dates, and growth opportunities and translate into strategies for success. + Develop an understanding of typical challenges faced by customers and appropriately map arenaflex features and associated business benefits to address their needs.

• Critical Thinking, Innovation & Ability to Deliver Results:

+ Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. + Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. + Be a Customer Success evangelist for arenaflex aiding in growing the tools and systems required to be successful. + Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to arenaflex.

Essential Qualifications:

* 8+ years of experience delivering technology and business outcomes for customers and customer success related activities.

• Bachelor's or Master's degree in a related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience.
• Professional experience and knowledge of our industry and a CSM role is required.
• Strong empathy for customers and passion for revenue and growth.
• Written and verbally communicate a complex message in a simplistic way.
• Collaborative, persistent, and proactive.
• Confident and engaging presentation skills, personable, positive, approachable, and tenacious.
• Commercial acumen.
• Resilient, handling pressured situations.
• Strong time management work ethic and focus on delivery.
• Willingness and ability to travel is required.

Work Environment & Culture:

* arenaflex is a hybrid workplace, with employees working from home and in-office.

• Our culture is human-first, encouraging people to be authentic, prioritize diversity and inclusion, and foster their growth and success.
• We prioritize a diverse arenaflex community where each individual can thrive.

Compensation & Benefits:

* Annual base pay: $132,726.00 - $199,088.00

• Incentive compensation, bonus, restricted stock units, and benefits.
• More details about arenaflex's benefits can be found at [insert link].

Equal Employment Opportunity:

* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

• We are committed to providing equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.

How to Apply:

If you are a motivated and experienced Customer Success Manager III looking to join a dynamic team at arenaflex, please submit your application through our website. We look forward to hearing from you! Apply for this job