Experienced Customer Care Representative – Delivering Exceptional Service Experience

At arenaflex, we're committed to providing our customers with an unparalleled level of service and support. As an Experienced Customer Care Representative, you'll play a vital role in achieving this goal by delivering exceptional service experiences that exceed our customers' expectations. If you're passionate about customer service, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to various industries. Our mission is to empower our customers to succeed by offering proactive supply chain solutions, industrial products, and inventory management services that meet their unique needs. With a strong focus on customer satisfaction, we strive to build long-term relationships with our customers and partners.

Job Summary

As an Experienced Customer Care Representative, you'll be responsible for providing exceptional customer service experiences through phone, email, and other communication channels. You'll assist customers with order-related issues, process returns, and resolve problems in a timely and professional manner. Your primary goal will be to ensure customer satisfaction and loyalty by delivering personalized support and solutions that meet their needs.

Key Responsibilities

* Assist customers with order-related issues, including order problem resolution, freight/shipping inquiries, lead time, and order status updates

• Process returns, helpdesks, and log detailed customer/order comments as needed
• Work closely with Warehouse QA Groups and Purchasing Department to resolve customer problems in a timely manner
• Make follow-up calls to customers regarding order information, such as ETA, tracking numbers, problem resolution, and other relevant details
• Enter customer orders submitted by phone or mail and update customer information in our computer system
• Assist customers with product selection, pricing, samples, catalog requests, and non-stock items
• Process all in-house inventory requests, associate orders, and boot program orders
• Process Railserve Gift program returns and field calls to technical, custom, credit, accounting, and sales teams to ensure quick and accurate service for customers
• Assist the Customer Service Group with any issues they may encounter with orders as needed
• Supply information to team leaders and quality assurance regarding customer feedback on service or product satisfaction
• Extensively cross-train to stay up-to-date on other department procedures to direct customers correctly and provide exceptional service
• Calculate freight quotes for vendor drop ship items and FOB items being shipped from arenaflex
• Process returns and freight claims on drop ship orders

Associate Responsibilities

As an arenaflex associate, you'll be expected to understand, support, and live our core values, which include:

• Candor: Being open, honest, and respectful in communication
• High Performance: Achieving individual and company goals through passion, innovation, and commitment to continuous learning
• Indispensable Service: Providing exceptional service to fellow associates, customers, partners, and the community
• People: Valuing the team, diversity, character, and personal responsibility

Education/Experience

* High school diploma or general education degree (GED)

• One to three years related experience and/or training
• Equivalent combination of education and experience

Other Skills and Requirements

* Excellent phone skills with good voice tone when talking with customers

• Exhibit and maintain confidentiality with company-related issues and materials
• Ability to handle difficult customer questions and situations
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Ability to be objective and open-minded when working with other associates, team leaders, and managers
• Ability to analyze situations and make sound, confident decisions
• Highly organized and accurate with handling multiple tasks
• Excellent researching abilities
• Ability to keep an organized and tidy work station
• Type proficiently 35-45 wpm
• Ability to use personal computers and applicable computer software
• Ability to navigate the internet (a plus)
• Ability to work independently or within a team environment
• Business professional attire required with good personal hygiene habits

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures
• Ability to effectively communicate and present information and respond to questions from managers, team leaders, customers, vendors, and other associates
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate and percent
• Ability to calculate figures and amounts, such as discounts and percentages
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Continuously required to sit for four hours at a time; talk; hear; bend wrist left/right and up/down
• Frequently required to use hands and fingers to feel and grasp
• Occasionally required to push/pull their chair; twist while sitting in their chair; walk; stand; lift and carry less than 10 lbs up to 25 lbs; reach above/at/below shoulder; turn hand palm side up
• Specific vision abilities required by this job include close vision, and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate works inside under artificial lighting and in normal temperatures
• The noise level in the work environment is constant

Compensation and Benefits

* Fixed Pay Rate: $18.00

• Pay is based on several factors, including labor markets, education, skills, work experience, and certifications
• Eligible to participate in an annual incentive bonus, depending on organizational performance
• Arenaflex offers a comprehensive benefits package, including:

+ Maternity/Paternal leave after 1 year of service + Tuition Reimbursement eligible after 1 year of service + Health benefits and programs, including medical, vision, dental, life insurance, and more + Additional benefits, including 401(k), short-term disability, long-term disability + Paid Time Off, accrued per pay period, additional day earned per year of service + 10 paid holidays

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our associates. We offer a range of benefits and opportunities that will help you achieve your career goals and improve your overall well-being.

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

How to Apply

If you're passionate about customer service and possess the skills and qualifications required for this role, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department directly. Apply for this job