Customer Experience Champion II - Empowering Customer Connections at arenaflex

Job Title:

Customer Experience Champion II - Empowering Customer Connections at arenaflex

Job Description:

Unlock Your Potential at arenaflex

Imagine a workplace where innovation meets creativity, and where your ideas have the power to shape the future. At arenaflex, we're not just a company - we're a community of passionate individuals driven by a shared ambition to make a difference. We're a global leader in training, technology, and communications services, transforming the way we connect across the globe.

Join the arenaflex V Team Life

Our V Team is a dynamic network of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere & always. We're a diverse and inclusive organization that celebrates our differences and fosters a sense of belonging. Our culture is built on the principles of empowerment, collaboration, and innovation.

What You'll Be Doing

As a Customer Experience Champion II at arenaflex, you'll be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality in your day-to-day activities. You'll be the face of arenaflex, providing exceptional experiences through discovery and targeted recommendations while leveraging customer-specific insights. Your goal will be to turn every contact into a sell or save opportunity, ensuring customers want to stay loyal to arenaflex.

Key Responsibilities:

* Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries.

• Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex.
• Embracing the Service Plus mindset by resolving customer concerns and future concerns.
• Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights.
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue.
• Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services.
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
• After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts.

Where You'll Be Working

You'll work from home in this remote role, with occasional in-person training and meetings. Your home must be located in Florida, within a reasonable commute to the arenaflex hub location specified on this job posting. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs.

What We're Looking For

* Bachelor's degree or one or more years of customer service experience.

• One or more years of sales experience.
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding revenue goals.
• Promote and provide solutions about arenaflex products including phone, home internet, and other services on each call, ability to meet and exceed monthly sales targets.
• Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
• Meet all home office requirements including a private work space, minimum internet speed, and desk for the required equipment provided.

Even Better If You Have:

* A degree.

• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
• Experience troubleshooting hardware, software, applications, network, and device issues.
• Experience promoting and upselling products or services.
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location.

Home Office Requirements:

* In this remote role, you'll work from home with occasional in-person meetings and training.

• Home office must be located within the contiguous United States.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite, or DSL are not acceptable.
• A dedicated quiet and private workspace.
• arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements.
• The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Apply Now

If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Join our community of passionate individuals and unlock your potential at arenaflex. Apply for this job