Experienced Customer Service and Sales Representative – Work from Home Opportunity at arenaflex

Join arenaflex, a global leader in communications and technology, as a Customer Service and Sales Representative working from the comfort of your own home. Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! As a Customer Service and Sales Representative at arenaflex, you'll have the opportunity to redefine customer service, create lasting relationships, and drive sales growth while working from the comfort of your own home.

About arenaflex

arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

The Opportunity

As a Customer Service and Sales Representative at arenaflex, you'll be the voice of our brand, providing top-notch customer service and sales support to our valued customers. You'll be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. Your goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations for our latest products and services, and meet monthly sales goals.

Key Responsibilities

* Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of arenaflex's products and services

• Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
• Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
• Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements
• Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications

What You Can Look Forward To

* Competitive pay starting between $16.20 to $18.87 per hour

• Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations
• Paid training completed from home and additional resources to support you
• Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
• Employee Discounts of up to 50% off on:

+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories + arenaflex Internet (Fiber where available) + arenaflex phone & arenaflex wireless home phone

Requirements

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required
• Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Work from Home Requirements

* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

* Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

• If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding opportunity, apply now to join our team as a Customer Service and Sales Representative at arenaflex. Don't miss out on this exciting chance to be part of a global leader in communications and technology. Apply Job! Join our community of customer service enthusiasts and stay up-to-date on the latest news and opportunities at arenaflex. Follow us on social media: * Twitter: @arenaflex

• Facebook: @arenaflex
• LinkedIn: arenaflex

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job