Experienced Telehealth Customer Service Representative – Virtual Urgent Care Support

At arenaflex, we're dedicated to delivering exceptional patient care and making a positive impact in our communities. As a Telehealth Customer Service Representative, you'll play a vital role in our urgent care team, providing top-notch support to patients and families across the country. If you're passionate about healthcare, customer service, and making a difference, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare provider with a rich history of innovation and compassion. Our team of dedicated professionals is committed to delivering high-quality, patient-centered care in over 100 urgent care clinics across the United States. We're proud to be an affiliate of HCA Healthcare, a organization recognized for its commitment to ethics and community service.

Benefits of Joining arenaflex

As a Telehealth Customer Service Representative, you'll enjoy a comprehensive benefits package that supports your health, well-being, and career growth. Some of the benefits you can expect include:

• Comprehensive Medical Coverage: Enjoy comprehensive medical coverage that covers many common services at no cost or for a low copay. Our plans include prescription drug and behavioral health coverage, as well as free telemedicine services and AirMed medical transportation.
• Flexible Spending Accounts: Take advantage of flexible spending accounts to set aside pre-tax dollars for healthcare expenses, childcare, and other eligible expenses.
• 401(k) Plan: Contribute to our 401(k) plan and enjoy a 100% match on 3% to 9% of your pay (based on years of service).
• Employee Stock Purchase Plan: Purchase arenaflex stock at a discounted rate and enjoy the potential for long-term growth.
• Family Support: Access fertility and family building benefits through Progyny, as well as adoption assistance and other family support services.
• Education Assistance: Pursue your education and career goals with our tuition reimbursement program, student loan forgiveness, and certification support.
• Colleague Recognition Program: Be recognized and rewarded for your hard work and dedication to our team.
• Time Away From Work Program: Enjoy paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.

Job Summary and Qualifications

As a Telehealth Customer Service Representative, you'll work from home and provide exceptional support to patients and families across the country. You'll be responsible for:

• Insurance Verification and Explanation of Benefits: Verify patient insurance coverage and explain benefits to patients in a clear and concise manner.
• Incoming Call Management: Respond to incoming calls from patients and families, providing accurate and timely information about urgent care services and estimated wait times.
• EMR Access and Navigation: Access and navigate our electronic health record system to retrieve patient information and update records as needed.
• Troubleshooting and Problem-Solving: Troubleshoot and resolve problems related to patient care, insurance coverage, and other issues that may arise.
• Communication and Coordination: Communicate and coordinate with internal departments to ensure seamless patient care and support.

Requirements

To be successful in this role, you'll need:

• 1+ Year of Experience in a Medical Office Setting: Proven experience working in a medical office setting, preferably in a customer service or help desk capacity.
• Experience with Electronic Health Records: Familiarity with electronic health records systems, such as Experity or other EHR systems.
• Strong Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and internal departments.
• Technical Skills: Proficiency in MS Word, Excel, PowerPoint, Outlook Express, Microsoft Outlook, and Internet.
• Ability to Handle Complaints and Unpleasant Patients: Ability to handle complaints and unpleasant patients in a professional and empathetic manner.

What We Offer

As a Telehealth Customer Service Representative, you'll enjoy a dynamic and supportive work environment that offers:

• Flexible Work Arrangements: Work from home and enjoy a flexible schedule that allows you to balance your work and personal life.
• Opportunities for Growth and Development: Pursue your career goals with our education assistance program, certification support, and other professional development opportunities.
• Recognition and Rewards: Be recognized and rewarded for your hard work and dedication to our team.
• Collaborative Team Environment: Work with a talented and dedicated team of professionals who share your passion for patient care and customer service.

How to Apply

If you're passionate about healthcare, customer service, and making a difference, we want to hear from you! Apply now to become a Telehealth Customer Service Representative with arenaflex. We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply Now! Apply for this job