Experienced Customer Service Representative - Luxury Retail – Remote USA
Join arenaflex, a leading customer experience company, and ignite your career with our award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be a part of bringing humanity to business and delivering exceptional service to customers of an iconic global luxury retail brand.
About arenaflex
arenaflex is a global company that's been making customers happy since 1982. We've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our team of experts talks, messages, texts, and video chats with millions of customers every day, creating exceptional customer experiences that start with you.
Our Culture
Our culture is built on the principles of empathy, inclusivity, and respect. We believe that diversity is our strength, and we strive to reflect the communities we serve. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Our employees feel valued, belonging, and comfortable being their authentic selves at work.
What You'll Be Doing
As a Customer Service Representative - Luxury Retail, you'll be the face of arenaflex, providing exceptional service to customers of an iconic global luxury retail brand. You'll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers shop, resolve questions about their orders, and resolve issues with white glove treatment.
A Typical Day
* Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Make recommendations of products or services to close a sale
- Collaborate with team members to ensure seamless customer experiences
What You Bring to the Role
* An appreciation for high fashion brands and haute couture
- 1 year or more of customer service experience
- 1 year or more post-secondary education OR 2 years equivalent work experience
- Ability to recognize and solve problems of mid-to-high level customer service issues
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible alternative)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
Visit our benefits page
for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, and on into 1000s of free courses to support your career growth, wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
You'll report to a Team Lead
, and contribute to the success of the customer experience and the overall success of the team.
About arenaflex
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
How to Apply
If you're passionate about delivering exceptional customer service and have a flair for high fashion, we want to hear from you! Apply now to join our team of customer service representatives and start your journey with arenaflex. Apply Job! Apply for this job