Experienced Call Center Representative – Data Entry and Customer Service

Join arenaflex, a leading healthcare and retail organization, in shaping the future of patient care and community well-being. Are you a motivated and compassionate individual with a passion for delivering exceptional customer service? Do you have a strong background in data entry and a keen eye for detail? If so, we invite you to apply for the Experienced Call Center Representative – Data Entry and Customer Service role at arenaflex.

About arenaflex

arenaflex is a renowned healthcare and retail organization dedicated to making a positive impact on communities across the United States. With a legacy of over 100 years, we have established ourselves as a trusted partner in the healthcare industry, providing a wide range of pharmacy and healthcare services to millions of customers every day. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the industry.

Job Summary

As an Experienced Call Center Representative – Data Entry and Customer Service at arenaflex, you will play a vital role in delivering exceptional customer service and ensuring the accuracy and efficiency of patient data entry. You will be responsible for handling high-volume customer calls, resolving issues, and providing support to patients, healthcare professionals, and other stakeholders. Your attention to detail, excellent communication skills, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering data into a suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions.
• Handle correspondence with patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
• Resolve External Exceptions by reviewing, gathering data, making recommendations, and resubmitting for processing according to individual arrangement requirements.
• Resolve phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the External Exceptions.
• Provide support to pharmacists, both those in the office and those in other locations.
• Identify and escalate issues to senior-level staff as necessary.

Essential Qualifications

* High school diploma or equivalent.

• Essential level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
• Essential web browsing skills to include opening a program, typing URLs in the correct location, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy professional experience in a retail or call center environment.

• At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35/hour.

• Opportunity to work in a dynamic and supportive team environment.
• Comprehensive training and development programs to enhance your skills and knowledge.
• Flexible work arrangements, including remote work options.
• Opportunities for career growth and advancement.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off and holidays.
• A fun and inclusive company culture that values diversity, equity, and inclusion.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for the Experienced Call Center Representative – Data Entry and Customer Service role at arenaflex. Please submit your application through our website or by clicking the link below. Apply Job! Apply for this job