Slack and Zoom Administrator
• Experience in slack and zoom
- with zoom contact center experience, should be able to setup new environment, upgrade, maintain the existing environment
- Should have minimum of 8 years of Administration and implementation experience in Slack and Zoom.
- Should be able to setup Zoom contact center and slack in a new environment.
- Troubleshoot and resolve complex Slack and zoom issues, including integrations, API failures, user permission conflicts, and performance bottlenecks.
- Handle escalations from L1/L2 support teams and work closely with Slack and zoom support when required.
- Provide Tier 1 and Tier 2 technical support for Zoom-related issues, including video/audio quality, connectivity, and client features.
- Manage Slack workspace administration, including channel governance, user provisioning, and enterprise grid configurations.
- Should be able to handle both windows and mac platforms for slack and zoom
- Monitor Slack service health and performance metrics; proactively identify and address systemic issues.
- Oversee integration and automation using Slack APIs, bots, webhooks, and workflows.
- Enforce and optimize security controls such as SSO, DLP integrations, retention policies, and compliance configurations.
- Provide support and guidance on Slack app development, including internal tools and third-party integrations.
- Partner with IT, Security, and Compliance teams to ensure Slack and zoom and aligns with corporate policies and regulations.
- Document processes, resolutions, and standard operating procedures for Slack and zoom environment management.
- Train and mentor L1/L2 support staff; conduct knowledge-sharing sessions on Slack and zoom best practices.
- Stay current on Slack and zoom feature releases and roadmap developments; evaluate and recommend relevant enhancements.
- Should be capable of brining up new optimization ideas for the environment.
- Should have automation experiecne and work independently and lead technology
Apply tot his job Apply To this Job