Experienced Remote Dispatcher & Customer Service Agent – Petroleum Industry Dispatch Center

Join arenaflex, a leading provider of innovative solutions for the petroleum industry, as a Remote Dispatcher & Customer Service Agent. As a key member of our 24/7 dispatch center team, you will play a vital role in ensuring the timely and efficient dispatch of technicians to gas stations experiencing maintenance issues. If you are a customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

• *About arenaflex**

arenaflex is a dynamic and forward-thinking company that has been serving the petroleum industry for years. Our commitment to delivering exceptional customer service and innovative solutions has earned us a reputation as a trusted partner in the industry. As a Remote Dispatcher & Customer Service Agent, you will be part of a team that is dedicated to providing top-notch support to our customers and ensuring the smooth operation of our dispatch center.

• *Key Responsibilities**

As a Remote Dispatcher & Customer Service Agent, your key responsibilities will include:

• Answering inbound customer calls and delivering timely, professional service
• Accurately coordinating and dispatching field technicians to resolve maintenance issues at gas stations
• Entering and maintaining customer account data in our system
• Communicating effectively with customers via phone and Microsoft Outlook email
• Demonstrating strong problem-solving and follow-through skills to resolve customer issues efficiently
• *Training Schedule**

Our comprehensive training program will equip you with the skills and knowledge necessary to excel in this role. The training schedule is as follows:

• Weeks 1-2: Monday-Friday, 7:00 AM-3:30 PM
• Weeks 3-4: Tuesday-Saturday, 12:00 PM-8:30 PM
• *Post-Training Schedules**

After completing the training program, you will have the opportunity to choose from one of the following schedules:

• Schedule 1: Wednesday-Sunday, 7:00 AM-3:30 PM
• Schedule 2: Friday-Tuesday, 8:30 AM-5:00 PM
• Schedule 3: Tuesday-Saturday, 5:00 AM-1:30 PM
• Schedule 4: Thursday-Sunday, 9:30 AM-8:00 PM
• *Qualifications**

To be successful in this role, you will need to possess the following qualifications:

• Home setup: Reliable high-speed internet and a private/quiet workspace
• Location: Ideally within 30 miles of Portland, OR (flexible for standout candidates elsewhere in Oregon)
• Experience: Proven tenure in call center or customer service roles
• Skills: Excellent verbal and written communication, customer-focused, detail-oriented
• Tech proficiency: Comfortable with Microsoft Office Suite, with daily use of Outlook
• *Preferred Qualifications**

While not required, the following qualifications are preferred:

• Previous experience dispatching or coordinating technicians (HVAC, petroleum, etc.)
• Typing skills and ability to multitask in fast-paced environments
• *Skills and Competencies**

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office Suite, with daily use of Outlook
• Ability to work independently and as part of a team
• *Career Growth Opportunities and Learning Benefits**

As a Remote Dispatcher & Customer Service Agent, you will have the opportunity to grow and develop your skills and knowledge in a dynamic and supportive environment. arenaflex offers a range of training and development programs to help you achieve your career goals, including:

• Comprehensive training program to equip you with the skills and knowledge necessary to excel in this role
• Opportunities for career advancement and professional growth
• Access to ongoing training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment that encourages learning and growth
• *Work Environment and Company Culture**

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Remote Dispatcher & Customer Service Agent, you will have the opportunity to work from the comfort of your own home, with a private and quiet workspace. Our company culture is built on the values of:

• Customer focus: We are committed to delivering exceptional customer service and support
• Innovation: We are passionate about finding new and innovative solutions to meet the needs of our customers
• Collab

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