Epicor P21 Administrator

Work from home Full-time role Hiring

Job Description:

Act as the primary administrator for the Epicor Prophet 21 (P21) ERP system.
Manage system configuration, security, users, roles, workflows, and integrations.
Provide functional and technical support to business users, troubleshooting issues and coordinating resolutions.
Partner with stakeholders to gather requirements and translate business needs into system solutions.
Support upgrades, patches, testing, and ongoing system optimization.
Learn end-to-end business processes across sales, operations, supply chain, finance, and customer service.
Identify opportunities to improve efficiency, data accuracy, and user experience through system enhancements and automation.
Support change management, testing, and user adoption of new functionality.
Support the Oro platform (e.g., OroCommerce) website, ensuring alignment with P21 data and workflows.
Assist with product data, pricing, customers, contracts, and order integration between ERP and eCommerce.
Collaborate with internal teams and external partners on enhancements, issue resolution, and platform improvements.
Monitor system performance and data integrity across ERP and web platforms.

Requirements:

Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
Experience administering or supporting ERP systems; Epicor P21 experience strongly preferred.
Strong understanding of business processes and how systems support them.
Experience supporting integrations between ERP and web/eCommerce platforms.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent communication skills with the ability to work with both technical and non-technical users.

Benefits:

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