Experienced Behavioral Health Customer Service Representative – Remote Opportunity

At arenaflex, we're dedicated to delivering exceptional care to our members, and we're seeking a compassionate and skilled Behavioral Health Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in providing advocate care to our members, guiding them through their benefits, and ensuring they receive the support they need to achieve their best health.

About arenaflex

arenaflex is a leading healthcare organization that's committed to transforming the way we deliver care. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and we're dedicated to creating a culture that's centered on empathy, compassion, and innovation.

Our Heart At Work Behaviors

At arenaflex, we're proud of our Heart At Work Behaviors, which support our purpose and guide our actions. These behaviors include:

• Empathy: We put ourselves in our members' shoes and understand their needs.
• Compassion: We care about our members and treat them with kindness and respect.
• Integrity: We act with honesty and transparency in all our interactions.
• Accountability: We take ownership of our actions and results.
• Innovation: We're always looking for new and better ways to deliver care.

Role Overview

As a Behavioral Health Customer Service Representative, you'll work a Monday-to-Friday schedule from 11:45 AM to 8:00 PM EST. This is a fully remote role, and you'll have the flexibility to work from anywhere in the U.S.

Key Responsibilities

* Create an emotional connection: Build trust and rapport with our members to understand their needs and champion their best health.

• Take accountability: Fully understand our members' needs by building a trusting and caring relationship with them.
• Anticipate customer needs: Proactively identify and address our members' concerns and needs.
• Review member claim history: Ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
• Perform financial data maintenance: Update and maintain member financial data as necessary.
• Explain member rights and responsibilities: Educate our members on their rights and responsibilities in accordance with contract.

Required Qualifications

* 1-3 years of customer service experience: Proven experience in a call center atmosphere.

• High school diploma: A high school diploma or equivalent is required.

Preferred Qualifications

* Previous Behavioral Health experience: Experience working in Behavioral Health is a plus.

• Associates degree: An associates degree or higher is preferred.
• Medical or insurance background: A background in medical or insurance is a plus.

Education Assistance

arenaflex is committed to helping our employees grow and develop their skills. We offer education assistance programs to help you pursue your educational goals.

Compensation and Benefits

The typical pay range for this role is $17.00 - $28.46 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. In addition to your compensation, you'll enjoy a range of benefits, including:

• Medical, dental, and vision benefits: Comprehensive health insurance plans for you and your family.
• 401(k) retirement savings plan: Eligible employees may enroll in our 401(k) plan.
• Employee Stock Purchase Plan: Eligible employees may participate in our Employee Stock Purchase Plan.
• Fully-paid term life insurance: Eligible employees receive fully-paid term life insurance.
• Short-term and long-term disability benefits: Comprehensive disability benefits to support you in case of illness or injury.
• Well-being programs: A range of well-being programs to support your physical and mental health.
• Education assistance: Education assistance programs to help you pursue your educational goals.
• Free development courses: Access to free development courses to help you grow and develop your skills.
• CVS store discount: A discount on CVS store purchases.
• Discount programs with participating partners: Discounts on products and services from participating partners.
• Paid Time Off (PTO): Paid vacation pay and paid holidays throughout the calendar year.

How to Apply

If you're passionate about delivering exceptional care to our members and are looking for a rewarding career opportunity, we encourage you to apply. Please visit our website to submit your application.

Application Window

The application window for this opening will close on February 1, 2025. We look forward to reviewing your application!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job