Experienced Full Stack Customer Experience Strategy, Insights, & Programs Manager – Web & Cloud Application Development

Are you ready to take your career to new heights and join a team that's revolutionizing the way people shop and live? Look no further than arenaflex, the world's most customer-centric company! We're on a mission to provide the best possible experience for our customers, and we're looking for a highly skilled and motivated Sr. Manager, CX Strategy, Insight and Program to help drive this vision.

About arenaflex

arenaflex is a global leader in e-commerce, and our Amazon Air team is at the forefront of innovation in the logistics and transportation industry. We're committed to providing fast, reliable, and sustainable delivery options for our customers, and we're looking for talented individuals who share our passion for customer experience.

Job Summary

As a Sr. Manager, CX Strategy, Insight and Program, you'll be responsible for establishing a strategic customer experience vision for Amazon Air, leveraging program controllership mechanisms to drive accountability and mitigate risk, and force multiplying through talent management practices and corresponding guiding principles. You'll analyze potential programs to identify those that are best aligned with our strategic customer experience objectives, and integrate within operational planning cycles (OP1 and OP2). This vision will serve as the foundation for multi-objective optimization, resource allocation, and program prioritization.

Key Responsibilities

* Establish and maintain cross-organizational alignment on a unified Amazon Air customer experience vision

• Analyze potential programs to identify those that are best aligned with our strategic customer experience objectives
• Integrate within operational planning cycles (OP1 and OP2) to drive multi-objective optimization, resource allocation, and program prioritization
• Leverage program controllership mechanisms to drive the speed, quality, and reliability of program execution across organizations
• Hold internal and external stakeholders accountable to program milestones and quality standards through established standardized best practices and guardrails
• Surface and mitigate unplanned risk through solutions that balance speed, accuracy, and brilliant basic trade-offs in a transparent and auditable mechanism
• Empower internal and external stakeholders to upskill and deliver more effective results through talent management practices and guiding principles
• Provide structured development and training resources for their team and key external stakeholders
• Embed a culture of collective intelligence to drive continuous improvement at scale

Essential Qualifications

* 8+ years of program or project management experience

• Bachelor's degree
• Experience owning program strategy and end-to-end delivery
• Experience managing teams of 6 or more
• Experience defining and executing program requirements
• Experience in Supply Chain Management, Cross Organizational Strategy, programs, or other field from an accredited university or 5 years or related experiences

Preferred Qualifications

* 10+ years of program or project management experience

• 8+ years of working cross-functionally with tech and non-tech teams experience
• Masters degree
• Experience leveraging data-driven insights to lead strategic discussions
• Experience setting business objectives, defining success metrics, and generating delivery roadmaps
• Experience working with major airline/transportation/supply chain companies in a strategic leadership role

Skills and Competencies

* Strong program management skills with experience owning program strategy and end-to-end delivery

• Excellent communication and interpersonal skills with the ability to work cross-functionally with tech and non-tech teams
• Ability to analyze complex data and drive insights to inform strategic decisions
• Experience with program controllership mechanisms and talent management practices
• Strong leadership skills with the ability to empower internal and external stakeholders to upskill and deliver more effective results
• Ability to embed a culture of collective intelligence to drive continuous improvement at scale

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing opportunities for growth and development, including training and education programs, mentorship, and career advancement opportunities

• Our team is passionate about innovation and experimentation, and we encourage our employees to take calculated risks and try new things
• We offer a range of benefits, including medical, dental, and vision coverage, paid time off, and 401(k) plan

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment with a focus on innovation and customer experience

• Our team is passionate about delivering exceptional results and making a positive impact on our customers and the world
• We value diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees

Compensation, Perks, and Benefits

* Our compensation reflects the cost of labor across several US geographic markets, with a base pay range of $136,200/year in our lowest geographic market up to $225,200/year in our highest geographic market

• We offer a range of benefits, including medical, dental, and vision coverage, paid time off, and 401(k) plan
• Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

How to Apply

If you're passionate about customer experience and want to make a meaningful impact on a global scale, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply Job! Apply for this job