Experienced Business Support Manager – Terminal Activities at arenaflex

Job Summary:

Join arenaflex, a world-renowned leader in the travel and hospitality industry, as a Business Support Manager – Terminal Activities. As a key member of our team, you will play a vital role in ensuring a seamless and exceptional visitor experience for our guests across various ports and destinations. This exciting opportunity offers a unique blend of customer support, project management, and business development, making it an ideal fit for individuals who thrive in fast-paced, dynamic environments.

About arenaflex:

arenaflex is a global leader in the travel and hospitality industry, renowned for its commitment to innovation, quality, and customer satisfaction. With a rich history spanning decades, we have established ourselves as a trusted partner for travelers and industry professionals alike. Our dedication to excellence has earned us numerous awards and recognition within the industry.

Job Responsibilities:

As a Business Support Manager – Terminal Activities, you will be responsible for:

• Participating in the development, implementation, and maintenance of embarkation processes, procedures, and communication strategies for Terminal Activities and key partners.
• Ensuring the consistent improvement of operational processes to enhance arenaflex services both internally and externally.
• Driving new initiatives and projects to guarantee an optimal and precise delivery of services.
• Maintaining and updating databases, such as Port Arrival Times, Daily Activity Reports, and Quality Assurance Reviews, as well as reporting data for monthly summaries and on-demand requests.
• Supporting the Terminal Operations Manager with the Moderate process and citizenship questions and Cast Member development.
• Supporting agenda planning documentation for citizenship requirements.
• Playing a vital role in creating content, teaching, and adjusting crowds regarding business mix program development and execution plans for the overall arenaflex activity.
• Identifying and resolving issues related to projects, content, and estimation to improve project success.
• Maintaining Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
• Scheduling, seating, and recording office meetings.
• Leading communication with partner regions, both internal and external, with any feedback, as well as any operational updates or changes.
• Attending and supporting Terminal Activities in Port Canaveral, South Florida, and Outports.
• Occasionally supporting the Outport team by assisting with terminal/area launch tasks.
• Leading Quality Assurance Reviews and scheduling Reviews for terminal activities.
• Collaborating with other divisions within arenaflex to ensure a consistent Visitor experience.
• Acting as a liaison between arenaflex and all external vendor activities.
• Maintaining a positive working relationship with external vendors participating in daily port activities, including but not limited to Custom and Border Protection Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, and all arenaflex teams.

Essential Capabilities:

* Knowledge of voyage products, the travel industry, and terminal activities

• Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation
• Demonstrated proficiency in the Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint
• Ability to manage multiple priorities in a fast-paced environment
• Proven customer service skills
• Strong verbal and written communication skills
• Demonstrated logical, analytical, and critical thinking skills
• Travel industry experience
• Ability to work flexible hours, including weekends and holidays
• Must have a valid passport, as this position may require international travel
• Ability to travel frequently to support terminal activity areas
• Ability to lift 50 pounds, push luggage carts that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)

Preferred Capabilities:

* Over three years of cruise line dock activities or similar experience

• arenaflex Manager and Base knowledge, strategy, methods
• Microsoft PowerApps/Power Automate
• Demonstrated knowledge of arenaflex systems, including DXP, Seaware, and Fidelio
• Knowledge of migration strategy in regards to areas arenaflex sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand

What We Offer:

* Competitive salary of $26/hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities and training
• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced professional looking for a challenging and rewarding opportunity, please submit your application through our website. We look forward to hearing from you! Apply Now! Apply for this job