Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expert

At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and guidance to our policyholders, ensuring their needs are met and exceeded. If you're passionate about insurance, customer service, and working from home, we invite you to join our dynamic team at arenaflex.

About arenaflex

arenaflex is a leading provider of insurance and membership services, committed to fostering a culture of inclusivity, diversity, and excellence. Our team is comprised of dedicated professionals who share a passion for delivering exceptional customer experiences and making a positive impact in our communities. As an equal opportunity employer, we welcome candidates from diverse backgrounds and experiences to join our team.

Job Summary

We're seeking an experienced Insurance Customer Service Representative to join our Insurance Call Center team, working from the comfort of your own home. As a key member of our team, you'll be responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, ensuring their needs are met and exceeded.

Key Responsibilities

* Contact policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal

• Review and update policy to enhance retention and better meet the needs of the consumer
• Counsel the policyholder concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
• Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC
• Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Provide quotes on endorsements as requested
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
• Process changes to policies within EPIC as well as submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Review policy information and references company-specific claims procedures to assist insured in filing claims
• Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information
• Perform other duties as assigned

What We Offer

* A competitive hourly rate, depending on experience and salary zone

• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on first day of employment) + 401(k) plan with a company match + Medical, Dental, Prescription, and Vision Coverage + Tuition Reimbursement + Life Insurance + Flexible Spending Accounts

• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

Requirements

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Schedule

* Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturdays with team

• Saturday hours would be 9 a.m. to 3 p.m.

Why Join arenaflex?

* Opportunity to work from home with a flexible schedule

• Competitive compensation and benefits package
• Comprehensive training and development programs
• Collaborative and inclusive work environment
• Opportunity to make a positive impact in our communities
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about insurance, customer service, and working from home, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to fostering a culture of inclusivity, diversity, and excellence. We welcome candidates from diverse backgrounds and experiences to join our team.

Investment in Diversity, Equity, and Inclusion

At arenaflex, we're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

Job Category

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