Experienced Business Intelligence Engineer – Defect Elimination Analytics
At arenaflex, we're on a mission to revolutionize the way we approach customer service, and we're looking for a talented Business Intelligence Engineer to join our Defect Elimination Analytics team. As a Business Intelligence Engineer, you'll play a critical role in driving arenaflex towards a defect-free customer experience by building innovative technology that rapidly identifies defects, associates them with the information required to resolve the root cause, and prioritizes the multitude of improvement opportunities based on business and customer needs.
About arenaflex
arenaflex is a global leader in customer service, and we're committed to delivering exceptional experiences for our customers. Our Defect Elimination Analytics team is at the forefront of this effort, using cutting-edge technology and data-driven insights to identify and eliminate defects in our products and services. As a Business Intelligence Engineer, you'll be part of a dynamic and collaborative team that's passionate about making a real impact on a global scale.
Key Responsibilities
As a Business Intelligence Engineer, you'll be responsible for designing, developing, and maintaining scaled, automated, user-friendly systems, reports, dashboards, and other data visualization tools. You'll partner with operations, business teams, economists, and machine learning teams to consult, develop, and implement key performance indicators (KPIs), automated reporting, and process solutions to meet business needs. You'll also develop the end-to-end automation of pipelines for applications and machine learning models, apply analytical skills to extract meaningful insights and learnings from large and complicated data sets, and serve as a liaison with business and technical teams to achieve project objectives.
A Day in the Life
As a Business Intelligence Engineer at arenaflex, you'll have the opportunity to work on a wide range of projects, from developing data visualization tools to building machine learning models. You'll collaborate with a diverse team of experts, including software developers, data engineers, research scientists, economists, and program managers. You'll also have the opportunity to work on high-impact projects that will make a real difference in the lives of arenaflex customers.
Benefits
As a Business Intelligence Engineer at arenaflex, you'll enjoy a comprehensive benefits package that includes:
* Medical, dental, and vision coverage
* Maternity and parental leave options
* Paid time off (PTO)
* 401(k) plan
* Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
Qualifications
To be successful as a Business Intelligence Engineer at arenaflex, you'll need:
* 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL, etc. experience
* Experience with data visualization using Tableau, Quicksight, or similar tools
* Experience with data modeling, warehousing, and building ETL pipelines
* Experience in statistical analysis packages such as R, SAS, and Matlab
* Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
* Experience writing complex SQL queries
* Bachelor's degree
Preferred Qualifications
* Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
* Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets
Why Join arenaflex?
At arenaflex, we're committed to creating a diverse and inclusive workplace that empowers our employees to deliver the best results for our customers. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.
How to Apply
If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. We can't wait to hear from you!