Experienced Full Stack Customer Service Representative – Compensation and Injury Review Specialist

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're seeking a highly motivated and results-driven Customer Service Representative to join our team of professionals who are passionate about making a difference in people's lives.

Job Summary:

As an Experienced Full Stack Customer Service Representative, you will be the face of arenaflex, connecting with individuals who have potentially suffered due to negligence. You will be responsible for providing exceptional customer service, resolving issues, and working towards achieving monthly Key Performance Indicators (KPIs). If you're a team player with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Responsibilities:

* You will be connected to people through an automated dialer who have filled out a form to see if they meet the criteria to potentially qualify for compensation.

• You will work with a high volume of connections, speaking to 40-50 callers a day, with 1-5 callers potentially qualifying for compensation.
• You will multitask, listening, answering questions, and viewing multiple windows to provide exceptional customer service.
• You will achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals.
• You will accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately.
• You will participate in training and other learning opportunities to expand your knowledge of the position.
• You will adhere to all company policies and procedures.
• You will assist with other projects as needed.
• You will be able to self-troubleshoot and problem-solve basic IT problems.

Key Performance Indicators (KPIs):

* Achieve or exceed monthly retention rates

• Meet or exceed monthly upsell and cross-sell targets
• Provide exceptional customer service, resulting in high satisfaction ratings
• Meet or exceed monthly KPIs for resolving issues and providing solutions

Requirements:

* Must reside in the State of Florida or New Jersey

• Must have a quiet, distraction-free space to work
• A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• Reliable noise-cancellation headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
• Strong background in call-center environment and sales-focused
• 2+ years of phone sales/customer service experience

Preferred Qualifications:

* Experience working in a fast-paced call-center environment

• Strong problem-solving and conflict resolution skills
• Ability to work in a team environment and contribute to team goals
• Strong communication and interpersonal skills
• Ability to work in a dynamic environment with changing priorities

What We Offer:

* Competitive hourly rate starting at $17.31/hour, with commissions and bonuses, resulting in a total compensation up to $33.00+/hour ($70,000+)

• Health insurance, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• Eligible for overtime outside of the training period
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Work Environment:

* Full-time schedule of 40 hours a week from the following hours: + Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday 8:30 AM to 4:30 PM Eastern

• Training schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
• Quiet, distraction-free workspace required

How to Apply:

If you're a motivated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Job!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.

Disclaimer:

arenaflex is not responsible for any errors or omissions in the job posting. The company reserves the right to modify or withdraw the job posting at any time without notice. Apply for this job