Experienced Customer Experience Associate - Weekend Warrior
Join arenaflex in Building a Safety Net for Self-Employment
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of self-employed professionals? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex as an Experienced Customer Experience Associate - Weekend Warrior.
About arenaflex
arenaflex is revolutionizing the way self-employed individuals manage their businesses by providing a suite of tools that automate taxes, expense tracking, and business banking. Our mission is to give self-employed people the security and peace of mind that has historically only been possible at big corporations. We're a team of kind, resourceful, and passionate individuals who are dedicated to building a safety net for self-employment.
The Customer Experience Team at arenaflex
Our Customer Experience team is at the heart of what we do at arenaflex. We're a close-knit group of professionals who are directly responsible for supporting our customers at every stage of their journey, from onboarding to successfully running their business with our tools and resources. As a Customer Experience Associate, you'll play a critical role in enabling product and policy improvements that make a Found effortless component of our customers' work lives.
Key Responsibilities
As an Experienced Customer Experience Associate - Weekend Warrior, you'll be responsible for:
- Supporting our customers via phone, email, and social media channels during arenaflex's support business hours (Friday through Tuesday, 9am to 5pm ET or 9am to 5pm CT)
- Maintaining internal documentation, including our wiki and macros, to ensure that the information we're sharing with customers is up-to-date and accurate
- Representing the Voice of Customer to our product, engineering, design, and business teams to ensure their needs are top of mind as arenaflex continues to grow
- Identifying gaps in our internal processes and tools on the CX team and helping develop and implement improvements
- Communicating trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering
Day-to-Day Life
As a Customer Experience Associate, you'll have the opportunity to work closely with our customers, product teams, and other stakeholders to drive meaningful improvements to our products and services. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a lasting impact in the lives of self-employed professionals.
Requirements
To thrive in this role, you'll need:
- 2+ years of experience in a customer-facing role, preferably supporting technology, finance, or mobile app products
- Experience with common customer support and communication platforms (e.g. Zendesk, Zendesk Talk/Messaging, Slack)
- Comfort working remotely and experience working with distributed teams across different time zones
- Excellent written and verbal communication skills, with a focus on empathy and problem-solving
- A collaborative spirit and willingness to help improve the processes, tools, and systems used to support our customers
Nice to Have
* First-hand experience as a freelancer, gig worker, side-hustler, or any other kind of self-employment
- A basic understanding of banking, personal finance, and/or taxes
Compensation and Benefits
arenaflex offers a competitive base salary, ranging from $26.92-$29 per hour, depending on experience and qualifications. We also offer a comprehensive benefits package, including:
- 401K, FSA, and Commuter Benefits
- Paid parental leave (16 weeks of flexible parental leave)
- Health benefits (comprehensive medical, dental, and vision benefits)
- Work anywhere (remote work options)
- Meaningful equity (industry-competitive equity to all employees)
- Flexible vacation policy (vacations, appointments, mental health days)
About You
We're a team that comes from a variety of backgrounds and experiences, and we firmly believe that diversity, equity, and inclusion are crucial to our success. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of self-employed professionals, we'd love to hear from you!
How to Apply
If you're ready to join a dynamic team that's passionate about delivering exceptional customer experiences, please apply through our website: [arenaflex.com/careers](http://arenaflex.com/careers). We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Note
arenaflex is not able to accommodate non-US applicants at this time. Apply for this job