Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex

Join the arenaflex team as an Email/Chat/Phone Specialist (Nights and Weekends) and become a part of a dynamic and passionate community that shares a love for live events. As a key member of our customer experience team, you will have the opportunity to engage with hundreds of customers, providing proactive, friendly, and high-quality service to ensure that our fans get the right seats at the right price.

About arenaflex

arenaflex is a leading online marketplace for live event tickets, providing a seamless and enjoyable experience for our customers from the point of purchase until they enter the gates. Our team thrives on making connections with our customers, whether troubleshooting a technical concern or answering questions about events or our services. We pride ourselves on creating memorable experiences for all of our customers, and we're looking for talented individuals to join our team and help us achieve this goal.

Key Responsibilities

As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will be responsible for:

• Handling customer contacts, promptly and professionally, via phone, email, and live chat
• Answering questions about purchases, orders, inventory, and upcoming events
• Supporting our customers proactively via phone, email, and live chat
• Utilizing internal and external technology to manage order fulfillment
• Being a team player and contributing to culture and growth
• Creating memorable experiences with customers who share our love for live events

How Your Role Contributes to the Success of arenaflex

* Handle customer contacts, promptly and professionally, to ensure a positive experience for our customers

• Answer questions about purchases, orders, inventory, and upcoming events to provide accurate and timely information
• Support our customers proactively via phone, email, and live chat to resolve issues and provide assistance
• Utilize internal and external technology to manage order fulfillment and ensure a seamless experience for our customers
• Be a team player and contribute to culture and growth by sharing ideas and best practices with your colleagues
• Create memorable experiences with customers who share our love for live events by providing exceptional service and support

How Your Role Expectations Will Progress as a Call Center Associate in the First 30, 90, and 180 Days *

30 days in

+ Complete new hire orientation, gaining the resources you need to be successful + Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers + Acclimate to team and company norms, business objectives, and arenaflex values + Gain access to and familiarize yourself with our accounts and internal systems + Shadow teammates and document what you have learned from observing and listening to their emails and calls

90 days in

+ Perform core responsibilities comfortably on your own + Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives + Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies + Understand service level expectations, KPIs, and other metrics to watch for

180 days in

+ Apply methods to execute individual tasks that positively impact the team + Play an active role in continued learnings to advance skill sets necessary for team goals + Handle front-line customer escalations and follow-ups + Feel empowered to participate in extracurricular projects that will contribute to the success of the organization

What You'll Bring

* 1-2 years of customer service experience via phone, email, and live chat

• Team player mentality and drive to contribute to culture and growth
• Sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software

Schedule

* 1:30pm-10:00pm Monday/Tuesday off

• Hybrid schedule with 3 days in office and 2 days remote following training
• Training will be first 3 weeks all in office Monday-Friday 8:30am-5:00pm

Compensation

* $40,000 base salary with bi-annual bonuses and equity

• Training is fully paid

Benefits

* arenaflex provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; hybrid working model; and a variety of additional workplace perks.

Why Join arenaflex?

* Be part of a dynamic and passionate community that shares a love for live events

• Work with a talented team of individuals who are dedicated to providing exceptional customer service
• Have the opportunity to learn and grow with a leading online marketplace for live event tickets
• Enjoy a competitive compensation package and a range of benefits that support your well-being and career development
• Be empowered to participate in extracurricular projects that will contribute to the success of the organization

How to Apply

If you're passionate about live events and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply for the Email/Chat/Phone Specialist (Nights and Weekends) position at arenaflex. Please visit our website to learn more about the role and to submit your application. Apply Job! Apply for this job