Experienced Online Crisis Chat Text Counselor – 988 Crisis Intervention Services

At arenaflex, we are committed to providing exceptional crisis intervention services to individuals in emotional distress. As an Online Crisis Chat Text Counselor, you will play a vital role in our team, providing emotional support, crisis intervention, and resources to those who need it most. If you are passionate about making a difference in people's lives and have a strong background in mental health services, we encourage you to apply for this rewarding opportunity.

About arenaflex

arenaflex is a leading provider of crisis intervention services, dedicated to delivering high-quality support to individuals in need. Our team of experienced professionals is committed to creating a safe and supportive environment for our clients, and we are seeking like-minded individuals to join our team. As an Online Crisis Chat Text Counselor, you will be part of a dynamic team that is passionate about making a positive impact in our community.

Primary Responsibilities

As an Online Crisis Chat Text Counselor, your primary responsibilities will include:

• Providing crisis intervention to individuals in emotional distress through Crisis Chat and Text
• Conducting assessments to determine the appropriate means of intervention
• Completing risk assessments, safety planning, de-escalation, and follow-up with chat visitors
• Establishing good rapport with a wide range of chat/text visitors
• Providing crisis intervention counseling to a wide range of chat/text visitors
• Intervening with suicidal chat/text visitors, including making assessments and taking appropriate action
• Familiarizing yourself with local and statewide community resources and providing information and referrals to visitors as appropriate
• Completing thorough documentation for all crisis chat/text in real-time
• Meeting productivity standards, including completing 1.5 chats/texts per hour
• Participating in daily ongoing monitoring of chats and texts to ensure quality, with a minimum expectation of 75% on quality evaluations
• Maintaining a high answer rate, with a minimum of 85% within the first 5 weeks to maintain remote work status
• Attending weekly supervision and participating in the weekly quality evaluation process
• Demonstrating the ability to work independently with confidence, as well as work as an integral part of a team of professionals
• Being mature, empathetic, flexible, and adaptable to varying situations and coverage needs
• Being reliable and able to adhere to schedules based on call center needs
• Consistently adhering to call center program policies and procedures
• Skilled in the use of technology, including telephones, computers, laptops, software, and email
• Arriving on shift on time and properly attired
• Assisting in training new Crisis Chat staff
• Meeting with Crisis Chat Supervisors and Program Manager regularly to discuss program operations, concerns, and potential improvements

Secondary Responsibilities

In addition to your primary responsibilities, you may be required to:

• Report on-site on an as-needed basis
• Perform other duties as assigned, required, or needed

Agency-wide Responsibilities

As an Online Crisis Chat Text Counselor, you will also be expected to:

• Participate in supervision, in-service training, and staff meetings
• Maintain good working relationships with co-workers and positively contribute to group morale
• Complete all administrative duties, including time sheets, leave requests, etc., on time
• Use appropriate channels of communication to resolve conflicts with other staff
• Interact with staff, clients, and visitors in a professional and courteous manner

Education and Experience

To be considered for this role, you will need to have:

• A Bachelor's Degree from an accredited school, with a minimum of 120 college credits
• A Master's Degree from an accredited school, with a minimum of 30 graduate school credits (preferred)
• 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention
• Computer skills with various software, including Microsoft Products, proficient skills required

Skills and Abilities

As an Online Crisis Chat Text Counselor, you will need to possess:

• Excellent oral and written communication skills
• The ability to function successfully in an environment requiring immediate response to urgent situations
• Knowledge of and familiarity with local and statewide community resources
• Analytical and problem-solving skills
• Computer skills with various software and the internet

Work Conditions

As an Online Crisis Chat Text Counselor, you can expect to:

• Share office space with Crisis Chat Counselors
• Work flexible hours, including holidays and evenings, depending on scheduled shifts
• Be required to lift 25lbs
• Participate in on-site training in Columbia, Maryland, for the first 6 weeks of onboarding

Grassroots Rewards & Incentives

arenaflex offers a range of rewards and incentives to our employees, including:

• 100% payment of expenses for licensure and/or renewal, CEUs, professional trainings and/or conferences, field certifications, and instant wage increases for certifications achieved while employed
• A $250 hiring bonus for full completion of onboarding and HR trainings
• A $500 retention bonus
• A small loan option at 0% interest for 1 year

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.

How to Apply

If you are passionate about making a difference in people's lives and have a strong background in mental health services, we encourage you to apply for this rewarding opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.

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