Experienced Customer Service Representative – Onsite at arenaflex

Join the arenaflex Team and Unlock Your Potential

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team at our Brownsville, Texas location. As a key member of our customer care team, you will be the face of arenaflex, providing top-notch service to our clients and customers.

About arenaflex

arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in our communities, with our clients, and the environment.

Benefits of Working with arenaflex

* Paid Training to help you succeed in your role

• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and refocus
• Employee wellness and engagement programs to support your overall well-being

Teleperformance and You

At arenaflex, we believe in a balanced high-tech and high-touch approach, combined with deep industry and geographic expertise, to make people's lives simpler, faster, and safer. As a Customer Service Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! With a strong focus on career growth and development, you will have the opportunity to discover your potential and take your career to new heights.

Responsibilities

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:

• Answering inbound telephone calls, chat, email, and reviews in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event, and entertainment reservations for customers
• Responding to inbound customer and partner digital inquiries, using methods and verbiage defined by management
• Answering Operator calls (internal/External)
• Providing customers with a clear picture of company products and services; always leading the call without failing to listen to the voice of the customer
• Ensuring that customer requests for reservations and other services are met and confirmed within the guidelines established by management
• Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases a specific request cannot be met
• Presenting a positive view of the company and its properties when interacting with customers and fellow employees at all times
• Escalating difficult and complex situations to Team Leaders as they arise
• Working with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated
• Providing Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product, or service offerings
• Working diligently to support company culture and team philosophy throughout the property
• Complying with all departmental and company policies, including company business ethics guidelines
• Maintaining confidentiality of all company trade secrets and proprietary information, including business processes, customer information, marketing plans, and any other confidential information
• Being willing to participate in peer-to-peer coaching on a one-on-one basis, as well as to support the overall team by assisting on the call center floor by answering questions
• Demonstrating actions and behaviors that reinforce the Company's mission, "Unconquered Vision, Unparalleled Service, Unlimited Future," and values of Fast, Fun, Friendly, Fresh, and Focused in all we do
• Exhibiting conduct in accordance with all company regulations and Seminole Tribe of Florida departmental policies and procedures

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need:

• Two years or more of directly related experience in an inbound contact center or face-to-face customer service or similar customer service role
• Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette
• Knowledge of property management, reservations, and player tracking systems (e.g. Windsurfer, SHR, HotSOS, SevenRooms, LMS, CMP) is advantageous
• Proficiency in basic Windows and MS Office packages is very important
• Strong verbal communication skills
• Language Requirements: Bilingual (English & Spanish)
• Experience handling customer calls in a 24x7 sales-oriented inbound environment
• Experience handling reservations or in the casino/hospitality industry is considered a plus
• Ability to work flexible schedules based on the needs of the business. Schedule subject to change based on business/customer needs.

Be Part of Our arenaflex Family

At arenaflex, we are committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Employment Type:

FULL_TIME If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job