Experienced Full Stack Learning Specialist – Japanese Language Training & Development
At arenaflex, our mission is to be the most customer-centric company on earth, and we're seeking an exceptional Learning Specialist to join our Amazon Business Customer Services learning experience team. As a key member of our team, you'll play a vital role in boosting the competencies of our customer service associates by developing and conducting effective training programs. Your expertise in Japanese language and culture will be invaluable in helping us enhance employee workplace performance and meet our organization's core values.
Job Summary:
We're looking for a highly skilled Learning Specialist with expertise in Japanese language (JLPT N1 certified) and English language. As a Learning Specialist, you'll be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of our customer service associates. Your primary focus will be on creating engaging and effective training sessions that meet the needs of our diverse workforce. You'll work closely with our leadership team to analyze performance data, identify gaps, and propose training interventions to meet improvement goals.
Key Responsibilities:
* Coordinate training sessions based on site needs and conduct daily sessions with trainees
- Track and provide weekly debriefs and reporting to the ABCS Leadership Team
- Document feedback and audit results to help the Leadership Team identify strengths and areas of opportunity
- Contribute to additional training projects as required
- Understand workflow and daily production goals
- Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
- Maintain a positive attitude and presence on the floor
- Facilitate and present to groups of up to 30 people in a class
- Act as an effective people manager during mentored production periods during training
Requirements:
* 2+ years of experience in training delivery roles or similar experience
- Expertise in Japanese language (JLPT N1 certified) and English language
- Flexible to work within a 24/7 x 365 days global team across a variety of time zones
- Good communication skills for the purpose of knowledge transfer and skill development
- Good coordination and organization skills
- Extensive expertise in cultural and soft skills relevant to a contact center environment
- Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint)
- Experience in Customer Service or customer service-related work experience
- Training experience specific to a contact center environment
- Bachelor's degree or significant college coursework in communication, education, or a related field
- Experience working with Learning Management Systems (LMS)
Preferred Qualifications:
* Experience in designing and delivering training programs for diverse audiences
- Familiarity with arenaflex's learning management system and tools
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Excellent communication and interpersonal skills
- Experience in coaching and mentoring team members
What We Offer:
* Competitive salary range: $51,100/year - $91,400/year (based on geographic location)
- Comprehensive benefits package, including medical, financial, and other benefits
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Access to arenaflex's learning and development programs
About arenaflex:
arenaflex is a global leader in e-commerce and technology, committed to delivering exceptional customer experiences. Our inclusive culture empowers Amazonians to deliver the best results for our customers. We're a total compensation company, offering a range of benefits and perks to support our employees' well-being and success.
How to Apply:
If you're a motivated and experienced Learning Specialist with a passion for Japanese language and culture, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace that reflects the communities we serve.
Accommodations:
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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