Experienced Customer Service Representative – Remote Call Center for arenaflex

Join the arenaflex Team and Make a Difference in the Lives of Kentucky Residents

Are you a customer service enthusiast with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with diverse populations? If so, we invite you to join the arenaflex team as a Customer Service Representative in our remote call center. As a valued member of our team, you will play a critical role in supporting the health and well-being of Kentucky residents by providing exceptional customer service and navigating them through the government's online application tool.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and communities to thrive. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a positive, employee-friendly culture that values growth, learning, and collaboration. As a remote call center representative, you will be part of a dynamic team that is passionate about making a difference in the lives of others.

The Role

As a Customer Service Representative, you will be responsible for answering multiple call types focused on assisting Kentucky citizens with various health benefits, including SNAP, Medicaid, and TNAF. Your duties will include:

• Answering calls from Kentucky residents seeking assistance with health benefits
• Providing exceptional customer service and navigating callers through the government's online application tool
• Handling password resets, application status, and application intake/updates
• Dealing with multiple systems to input and read/interpret data back to the caller
• Maintaining professionalism throughout calls, even in challenging situations
• Meeting goals for valid transfers, Quality Assurance, and Customer Satisfaction Surveys

Requirements

To be successful in this role, you will need:

• 1 year minimum experience in high-volume call centers
• 1 year minimum customer service experience
• High School diploma or GED
• Background and drug screening
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access
• Quiet work environment, free of distractions
• Must reside in the State of Kentucky for this position

What We Offer

As a valued member of the arenaflex team, you will enjoy:

• $16.50 per hour base pay (bi-weekly pay)
• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Training and Support

Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role. You will receive:

• 4 weeks of paid training, Monday through Friday, 8:00 am to 5:00 pm
• Ongoing support and coaching from experienced team members
• Access to a global Workforce team that can accurately forecast call volume and ensure you have the resources you need to succeed

Work Environment

As a remote call center representative, you will work from the comfort of your own home, with a quiet and distraction-free environment. You will be responsible for maintaining a reliable internet connection and adhering to a break and lunch schedule.

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team today!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.

Pay Transparency Laws

arenaflex complies with pay transparency laws in some locations. Actual salaries may vary based on various factors, including location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Estimated Salary Range

The estimated salary range for this role is $16.50 base pay plus ABC incentives. Apply Job! Apply for this job