Experienced Customer Service Account Associate – Springfield

At arenaflex, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Summary:

As a Customer Service Account Associate at arenaflex, you will be part of a dynamic team that astounds customers with effective resolution, proactive account management, and customer education. You will determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers. This role is a learning opportunity, where new experts are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building.

Key Responsibilities:

* Provide effective and timely resolution of various customer inquiries and concerns.

• Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
• Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
• Meet department productivity and quality standards.
• Approach each call with a can-do mindset and treat each customer with respect, courtesy, and a genuine desire to help.
• Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.

Education and Work Experience:

* High School Diploma/GED (Required)

• 6 months customer service experience preferred (Preferred)

Knowledge, Skills, and Abilities:

* Ability to work efficiently with multiple applications and computer screens simultaneously. (Required)

• Windows (Microsoft Word, Excel, and PowerPoint preferred) (Preferred)

Licenses and Certifications:

* At least 18 years of age

• Legally authorized to work in the United States

Travel and Work Environment:

* Travel Required (Yes/No): No

• DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No

Compensation and Benefits:

* Hourly Base Pay: $20.00

• All employees at arenaflex are guaranteed to earn $20/hour inclusive of base pay and incentives.
• And since we are ALL owners, EVERY employee at arenaflex is eligible for an Annual Stock Grant.

Benefits at arenaflex:

At arenaflex, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually. We also offer paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about arenaflex’s amazing benefits, check out www.arenaflexbenefits.com.

Career Growth Opportunities:

As part of the arenaflex team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

Equal Employment Opportunity:

arenaflex USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodations for Individuals with Disabilities:

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Apply Now:

Ready to join the arenaflex team and start your career journey? Apply now and take the first step towards becoming a part of our dynamic team! Apply for this job