Experienced Insurance Customer Service Representative – Work from Home Opportunity at arenaflex

At arenaflex, we're dedicated to providing exceptional customer service to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and ensuring the satisfaction of our policyholders. If you're passionate about insurance, customer service, and working from home, we invite you to join our team and embark on a rewarding career journey.

About arenaflex

arenaflex is a leading provider of insurance and roadside assistance services, committed to empowering our members and customers with peace of mind and protection. With a rich history of innovation and customer-centricity, we've built a reputation for excellence in the industry. Our team of dedicated professionals shares a common goal: to deliver exceptional service, support, and value to our members and customers.

Job Summary

As an Insurance Customer Service Representative, you'll be responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. With a strong focus on customer satisfaction, you'll work closely with policyholders to understand their needs, offer tailored solutions, and ensure seamless policy management.

Key Responsibilities

* Handle property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone

• Provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Review and update policies to enhance retention and better meet the needs of the consumer
• Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
• Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
• Process changes to policies within EPIC and submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Review policy information and references company-specific claims procedures to assist insured in filing claims
• Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information

What We Offer

* A competitive hourly rate, depending on experience and salary zone

• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on first day of employment) + 401(k) plan with a company match + Medical, Dental, Prescription, and Vision Coverage + Tuition Reimbursement + Life Insurance + Flexible Spending Accounts

• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

Requirements

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Environment and Culture

At arenaflex, we value diversity, equity, and inclusion. We strive to create a welcoming and inclusive workplace where team members from diverse backgrounds and experiences can thrive. Our team is passionate about delivering exceptional customer service, and we encourage all qualified individuals to apply.

Work Schedule

* Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturdays with team

• Saturday hours: 9 a.m. to 3 p.m.

How to Apply

If you're a motivated and customer-focused professional looking for a rewarding career opportunity, we invite you to apply for this exciting role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to attracting and retaining candidates from diverse backgrounds and experiences. We encourage all qualified individuals to apply, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin.

Job Category

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