Experienced Customer Data Analyst – US Remote Opportunity at arenaflex
At arenaflex, we're revolutionizing the way businesses communicate with their customers through our innovative Communications Automation Platform. Our low- and no-code solutions empower customers to create seamless, intuitive experiences that drive real results. As a key player in our dynamic team, you'll have the opportunity to make a significant impact on our customer base by developing and interpreting key performance indicators, metrics, and data visualizations that drive success.
About arenaflex
arenaflex is a leading provider of cloud-based communications solutions that help businesses communicate better, faster, and smarter. Our platform is powered by AI and analytics, enabling us to deliver industry-leading time-to-value and rapid time to improved customer experiences. With a focus on simplicity and ease of use, our solutions work seamlessly with existing business software and infrastructure, making it easy for anyone to create and deploy effective communication strategies.
Join Our Team
We're seeking an experienced Customer Data Analyst to join our team and play a critical role in driving success with our customer base. As a Customer Data Analyst at arenaflex, you'll have the opportunity to work with internal project deployment teams, development teams, executives, and clients to share your vision and passion for analytical curiosity, business acumen, and logic. If you're a data-driven professional with a passion for driving business results, we want to hear from you!
Key Responsibilities
As a Customer Data Analyst at arenaflex, you'll be responsible for:
- Identifying, reviewing, and analyzing customer interaction records and logs to create meaningful success metrics and key performance indicators
- Collaborating with internal teams, including Sales, Product Development, Project Management, and Custom Development, to identify and track business case metrics
- Leading continuous improvement initiatives, including regular call reviews, data coordination, analysis, and client presentations
- Developing and interpreting weekly performance scorecards and contributing to quarterly business reviews, focusing on proactive activities and trend analysis
- Identifying potential areas for application performance enhancement
- Strategizing to improve self-service rates and ID & Authentication rates
- Being a major voice and proponent of a "Data First" mentality
- Utilizing various reports to pinpoint areas needing attention or analysis, validate successful performance, or provide immediate notification of issues
- Creating and maintaining documentation related to analytics processes and decision-making
Qualifications
To be successful in this role, you'll need:
- A strong background in data analysis, with proven experience in reviewing data and formulating recommendations
- Advanced proficiency in MS Excel, SQL, and reporting-analytics tools like Looker and MS BI
- Extreme curiosity and creativity drive
- Excellent analytical skills with attention to detail
- Strong problem-solving abilities and a results-driven mindset
- Excellent communication and presentation skills
- A Bachelor's degree in Data Analytics, Statistics, Computer Science, or a related field
Why You'll Love Working at arenaflex
* Unlimited Vacation for exempt employees
- Paid Holidays
- Competitive medical, dental & vision insurance for employees and their dependents
- 401K Retirement Plan
- Stock Options
- Company-paid life insurance
- Health & Flexible Savings Accounts
- Cell phone, gym, and internet reimbursement
- Paid Parental Leave
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Free snacks (Denver, and or Fort Lauderdale)
- Fun events (virtual and in-person)
What We Offer
As a remote employee at arenaflex, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
How to Apply
If you're a motivated and data-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.
Important Notes
* Applicants must be authorized to work for any employer in the U.S.
- We are unable to sponsor or take over sponsorship of an employment visa at this time.
- Any requests to exercise your rights as a data subject under GDPR should be submitted to [email protected] for prompt processing. Please refer to our Privacy Policy (at www.arenaflex.com/privacy/arenaflex-privacy-policy) for any questions on how arenaflex complies with GDPR.
- For California residents only: Please refer to the link below for arenaflex's Applicant CCPA Privacy Notice. https://arenaflex.com/privacy/arenaflex-california-applicant-privacy-notice/
- arenaflex participates in E-Verify.
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