Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented and passionate Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting complex issues in both iOS and Android operating systems.

About arenaflex

arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. With a strong commitment to customer satisfaction and a passion for excellence, we're constantly pushing the boundaries of what's possible. Our team is made up of talented individuals from diverse backgrounds, united by a shared vision of creating a better future through technology.

Job Summary

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting complex issues, and employing Incident Management procedures to ensure seamless problem resolution. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

* Provide Tier I support and customer assistance for our mobile application, responding to customer inquiries and resolving issues in a timely and professional manner.

• Troubleshoot complex issues in both iOS and Android operating systems, reproducing and reporting problems to ensure effective resolution.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
• Employ Incident Management procedures to enter tickets into the required tracking system, ensuring accurate and timely issue resolution.
• Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
• Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our support processes and customer experience.

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

* Jira experience

• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Work Schedule

* Training: Monday - Friday, 9AM - 6PM, 3-weeks of training

• Permanent schedule: Tuesday through Saturday, 9AM - 6PM

Location

* Remote work from anywhere in Colorado (must be a resident of the State of Colorado)

Duration

* 8+ months

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements to support work-life balance

How to Apply

If you're passionate about technology and customer satisfaction, and you're looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job