Experienced Customer Service Representative - Sports Wagering and Online Casino Games - $21.45/hour - Hybrid Overnight Shift

At arenaflex, we're passionate about delivering exceptional experiences for our patrons, and we're looking for like-minded individuals to join our team as Customer Service Representatives. If you're a sports enthusiast with a passion for providing top-tier customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of sports wagering and online casino games, and we're committed to creating a fun and exciting experience for our players. Our team is dedicated to providing exceptional customer service, and we're looking for individuals who share our passion for delivering outstanding results.

About the Role

As a Customer Service Representative, you'll be the face and voice of our digital sportsbook operations, providing a seamless customer experience for our players across the country. You'll work from our Cherry Hill, New Jersey office, and have the opportunity to work with and alongside fellow sports fans in a fun and dynamic environment.

Key Responsibilities

* Communicate with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile applications.

• Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players.
• Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand.
• Assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
• Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
• Answer player questions about Penn Entertainment, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
• Follow various internal standard operating procedures to escalate issues to internal Penn Interactive departments and casino Property personnel.
• Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
• Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
• Deliver exceptional performance results in customer satisfaction and contact handle times.
• Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
• Maintain a strong track record for punctuality and attendance.
• Perform other duties as assigned.

About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. The position will require licensing in applicable states that Penn Entertainment operates.

• High School diploma or College Degree required.
• Heightened sense of urgency and passion to learn new things.
• Highly developed sense of integrity and commitment to player satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for players.
• Ability to type quickly and write with good grammar and punctuation.
• Strong attention to detail is a must! Must be an analytical thinker.
• Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
• Great problem-solving abilities.
• Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
• Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Have the ability to work some holidays and weekends.

What We Offer

* Competitive compensation package, including $21.45/hour + 10% shift differential.

• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
• Opportunities for career growth and professional development.

Work Environment and Culture

At arenaflex, we're committed to creating a fun and dynamic work environment that encourages collaboration, creativity, and innovation. Our team is passionate about delivering exceptional customer service, and we're looking for individuals who share our passion. We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and professional development.

How to Apply

If you're a motivated and customer-focused individual with a passion for sports, we want to hear from you! Apply now to join our team as a Customer Service Representative and be a part of delivering exceptional experiences for our patrons.

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Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals. Apply for this job