Healthcare Customer Service Expert - Remote Phone Intake

Join arenaflex, a highly-regarded Licensed Behavioral Health Center, in providing comprehensive, professional excellence in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and substance use disorders. As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services, working in a remote high-volume call center environment and receiving/responding to approx. 60-65 incoming calls per day from providers, referral sources, and patients.

About arenaflex

arenaflex has been providing exceptional care for nearly 40 years, with a mission to deliver whole-person care that addresses the physical, emotional, and spiritual needs of individuals. Led by Dr. Gregg Jantz, a pioneer of whole-person care and best-selling author of over 45 books on mental health topics, arenaflex is a faith-based private agency providing unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and Substance Use.

Job Summary

As a Healthcare Customer Service Expert, you will be responsible for collecting clinical and demographic information from patients and entering it into our arenaflex portal. You will work in a remote high-volume call center environment, receiving/responding to approx. 60-65 incoming calls per day from providers, referral sources, and patients. This role requires excellent empathy, patience, and attention to detail, as well as strong communication and problem-solving skills.

Responsibilities

* Receive/respond to approx. 60-65 incoming calls per day from providers, referral sources, and patients

• Collect clinical and demographic information from patients and enter it into our arenaflex portal
• Provide exceptional customer service, addressing patient concerns and resolving issues in a timely and professional manner
• Meet/exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives
• Comply with all company policies, including HIPAA/PHI
• Work collaboratively with the arenaflex team to achieve shared goals and objectives
• Participate in ongoing training and professional development to enhance skills and knowledge

Qualifications

* High School Diploma or GED

• Minimum 2 years Customer Service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to navigate multiple applications and systems
• Excellent customer service skills, with a focus on patient satisfaction and experience

Career Growth Opportunities and Learning Benefits

* Advancement opportunities within the arenaflex team

• Professional skills training and development
• Tuition reimbursement for continuing education and professional development
• Opportunities for growth and advancement within the company

Work Environment and Company Culture

* 100% remote work environment

• Flexible scheduling to meet the needs of patients and the arenaflex team
• Collaborative and supportive work environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance and contributions to the arenaflex team

Compensation, Perks, and Benefits

* Starting pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity

• Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at www.aplaceofhope.com to learn more about arenaflex and our mission and vision. Apply now and join our team in providing comprehensive, professional excellence in treatment and whole-person care. Apply Job! Apply for this job